MR
Malan R
1 reviews | Active since Aug 2020
19 Aug 2020, 11:20
********** activity from Mondo Rewardsco and MTN
I have an MTN account, with comprises of two cellphone contracts.
In February I noted that an additional cellphone contract was added to my account with number ***. After a number of phone calls I discovered it was added by Rewardsco.
My first reaction was to report ***** to the MTN ***** department by submitting a police affidavit and copy of my ID. The MTN ***** department rep**** indicating this is not ***** which I could not believe as I have not requested or asked or signed for any other additional cell phone contract, nor have I received any new handset or the sim card with number in question.
My first call to Rewardsco in order to cancel the contract for *** was on the 19th of February 2020 with reference number 44911. Rewardsco confirmed telephonically that the handset was not delivered and it was returned to their warehouse.
Until today 19th of August 2020 this contract has not been cancelled after numerous calls to Rewardsco and MTN customer care. I have been charged for this additional ********** cell phone contract since February 2020 at R1108.45 per month which I refuse to pay.
I have however continued to pay my normal cell phone contracts monthly which amounts to R1808 per month.
Due to not paying for this additional contract MTN has now gone and suspended all my sim cards which I use as stated in the previous paragraph as this has affected my MTN account and the account is in arrears.
I have contacted ICASA as well and waiting on feedback.
Helpful (0)
Replies (25)0
Replies (25)
Mondo's replyOfficial
19 Aug 2020, 11:38Hi Malan,
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Mondo's reply19 Aug 2020, 11:38
Official
Hi Malan,
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
20 Aug 2020, 08:43Hi Malan,
Kindly note that our team has attempted contacting you with no success.
Please note that our management team has escalated your cancellation to the MTN team.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply20 Aug 2020, 08:43
Official
Hi Malan,
Kindly note that our team has attempted contacting you with no success.
Please note that our management team has escalated your cancellation to the MTN team.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
MR
Malan R's updateReviewer Update
21 Aug 2020, 11:11Hello
I have just spoken to one of your operators at the call centre. Unfortunately I'm only availible on email as all my cellphone simcards has been suspended by MTN as mentioned in the long text.
Regards
Malan
I have just spoken to one of your operators at the call centre. Unfortunately I'm only availible on email as all my cellphone simcards has been suspended by MTN as mentioned in the long text.
Regards
Malan
MR
Malan R's update21 Aug 2020, 11:11
Reviewer Update
Hello
I have just spoken to one of your operators at the call centre. Unfortunately I'm only availible on email as all my cellphone simcards has been suspended by MTN as mentioned in the long text.
Regards
Malan
I have just spoken to one of your operators at the call centre. Unfortunately I'm only availible on email as all my cellphone simcards has been suspended by MTN as mentioned in the long text.
Regards
Malan
MR
Malan R's updateReviewer Update
21 Aug 2020, 11:13I really hope this can be sorted out soonest. Note a handset and new simcard for the contract including the benefits was never delivered to me, I have never activated the simcard; but I'm being charged for it since Feb 2020.
MR
Malan R's update21 Aug 2020, 11:13
Reviewer Update
I really hope this can be sorted out soonest. Note a handset and new simcard for the contract including the benefits was never delivered to me, I have never activated the simcard; but I'm being charged for it since Feb 2020.
Mondo's replyOfficial
21 Aug 2020, 11:20Hi Malan,
Kindly note that we have escalated your query to our internal management team to prioritize and assist with resolution.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply21 Aug 2020, 11:20
Official
Hi Malan,
Kindly note that we have escalated your query to our internal management team to prioritize and assist with resolution.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
21 Aug 2020, 17:02Hi Malan,
Please note that your query is still in progress.
Our team will provide you with updates on the query.
Kind Regards,
Mondo Team
Mondo's reply21 Aug 2020, 17:02
Official
Hi Malan,
Please note that your query is still in progress.
Our team will provide you with updates on the query.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Aug 2020, 10:19Good day Malan,
Kindly note that our team has escalated your query to higher management at MTN to assist.
We have requested that they place priority on the request.
Kind Regards,
Mondo Team
Mondo's reply28 Aug 2020, 10:19
Official
Good day Malan,
Kindly note that our team has escalated your query to higher management at MTN to assist.
We have requested that they place priority on the request.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Sept 2020, 13:54Good day Malan,
Kindly note that your request is still in progress.
Our team is working around the clock to resolve this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 13:54
Official
Good day Malan,
Kindly note that your request is still in progress.
Our team is working around the clock to resolve this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
03 Sept 2020, 16:47Good day Malan,
Kindly note that your request is still in progress.
Our has advised MTN to prioritize your query.
We will provide you with updates.
Kind Regards,
Mondo Team
Mondo's reply03 Sept 2020, 16:47
Official
Good day Malan,
Kindly note that your request is still in progress.
Our has advised MTN to prioritize your query.
We will provide you with updates.
Kind Regards,
Mondo Team
Mondo's replyOfficial
04 Sept 2020, 16:25Good day Malan,
Kindly note that the network service provider has confirmed that your contract is cancelled.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply04 Sept 2020, 16:25
Official
Good day Malan,
Kindly note that the network service provider has confirmed that your contract is cancelled.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
MR
Malan R's updateReviewer Update
07 Sept 2020, 15:33Good Day
I have spoken to MTN credit management team today and they have advised that the contract *** (zero seven eight eight seven nine four seven zero five) has not been cancelled and no credit has been passed to MTN. My account remains in arrears and overdue.
This has now also affected my transunion credit report as advised today by my private banker.
Regards
Malan
I have spoken to MTN credit management team today and they have advised that the contract *** (zero seven eight eight seven nine four seven zero five) has not been cancelled and no credit has been passed to MTN. My account remains in arrears and overdue.
This has now also affected my transunion credit report as advised today by my private banker.
Regards
Malan
MR
Malan R's update07 Sept 2020, 15:33
Reviewer Update
Good Day
I have spoken to MTN credit management team today and they have advised that the contract *** (zero seven eight eight seven nine four seven zero five) has not been cancelled and no credit has been passed to MTN. My account remains in arrears and overdue.
This has now also affected my transunion credit report as advised today by my private banker.
Regards
Malan
I have spoken to MTN credit management team today and they have advised that the contract *** (zero seven eight eight seven nine four seven zero five) has not been cancelled and no credit has been passed to MTN. My account remains in arrears and overdue.
This has now also affected my transunion credit report as advised today by my private banker.
Regards
Malan
Mondo's replyOfficial
07 Sept 2020, 15:37Good day Malan,
Kindly note that our internal management is liaising with MTN's management to resolve your query.
We have request that priority be placed on this query and our team will revert with an update.
Kind Regards,
Mondo Team
Mondo's reply07 Sept 2020, 15:37
Official
Good day Malan,
Kindly note that our internal management is liaising with MTN's management to resolve your query.
We have request that priority be placed on this query and our team will revert with an update.
Kind Regards,
Mondo Team
MR
Malan R's updateReviewer Update
10 Sept 2020, 09:23Good Day
Still no progress. On-going since February 2020.
Regards
Malan
Still no progress. On-going since February 2020.
Regards
Malan
MR
Malan R's update10 Sept 2020, 09:23
Reviewer Update
Good Day
Still no progress. On-going since February 2020.
Regards
Malan
Still no progress. On-going since February 2020.
Regards
Malan
MR
Malan R's updateReviewer Update
13 Sept 2020, 08:27Good Day
All of my MTN contracts remain suspended. Please help.
All of my MTN contracts remain suspended. Please help.
MR
Malan R's update13 Sept 2020, 08:27
Reviewer Update
Good Day
All of my MTN contracts remain suspended. Please help.
All of my MTN contracts remain suspended. Please help.
Mondo's replyOfficial
13 Sept 2020, 08:30Hi Malan
Thank you for contacting us.
We will look into this matter and contact you.
Regards,
The Mondo Team
Thank you for contacting us.
We will look into this matter and contact you.
Regards,
The Mondo Team
Mondo's reply13 Sept 2020, 08:30
Official
Hi Malan
Thank you for contacting us.
We will look into this matter and contact you.
Regards,
The Mondo Team
Thank you for contacting us.
We will look into this matter and contact you.
Regards,
The Mondo Team
MR
Malan R's updateReviewer Update
14 Sept 2020, 20:08Brief description of your complaint
I have an MTN account, with comprises of two cellphone contracts, *** and ***. During January 2020 I upgraded the *** contract as it was due after two years to a Samsung Note 10+. In February I noted that an additional cellphone contract was added to my account with number (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) ***. After a number of phone calls I discovered it was added by Rewardsco. My first reaction was to report ***** to the MTN ***** department by submitting a police affidavit and copy of my ID. The MTN ***** department rep**** indicating this is not ***** which I could not believe as I have not requested or asked or signed for any other additional cell phone contract, nor have I received any new handset or the sim card with number in question. My first call to Rewardsco in order to cancel the contract for *** (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) was on the 19th of February 2020 with reference number 44911. Rewardsco confirmed telephonically that the handset was not delivered and it was returned to their warehouse. Until today 14th of August 2020 this contract has not been cancelled after numerous calls to Rewardsco and MTN customer care. I have been charged for this additional ********** cell phone contract since February 2020 at R1108.45 per month which I refuse to pay. I have however continued to pay my normal cell phone contracts for *** & *** monthly which amounts to R1808 per month. Due to not paying for this additional contract MTN has now gone and suspended all my sim cards which I use as stated in the previous paragraph as this has affected my MTN account and the account is in arrears. This also has a negative effect on my credit record.
Resolution sought
The cancellation and deletion of the cellphone contract *** and the refund/CREDIT of all money allocated to my MTN account arising from this contract.
I have an MTN account, with comprises of two cellphone contracts, *** and ***. During January 2020 I upgraded the *** contract as it was due after two years to a Samsung Note 10+. In February I noted that an additional cellphone contract was added to my account with number (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) ***. After a number of phone calls I discovered it was added by Rewardsco. My first reaction was to report ***** to the MTN ***** department by submitting a police affidavit and copy of my ID. The MTN ***** department rep**** indicating this is not ***** which I could not believe as I have not requested or asked or signed for any other additional cell phone contract, nor have I received any new handset or the sim card with number in question. My first call to Rewardsco in order to cancel the contract for *** (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) was on the 19th of February 2020 with reference number 44911. Rewardsco confirmed telephonically that the handset was not delivered and it was returned to their warehouse. Until today 14th of August 2020 this contract has not been cancelled after numerous calls to Rewardsco and MTN customer care. I have been charged for this additional ********** cell phone contract since February 2020 at R1108.45 per month which I refuse to pay. I have however continued to pay my normal cell phone contracts for *** & *** monthly which amounts to R1808 per month. Due to not paying for this additional contract MTN has now gone and suspended all my sim cards which I use as stated in the previous paragraph as this has affected my MTN account and the account is in arrears. This also has a negative effect on my credit record.
Resolution sought
The cancellation and deletion of the cellphone contract *** and the refund/CREDIT of all money allocated to my MTN account arising from this contract.
MR
Malan R's update14 Sept 2020, 20:08
Reviewer Update
Brief description of your complaint
I have an MTN account, with comprises of two cellphone contracts, *** and ***. During January 2020 I upgraded the *** contract as it was due after two years to a Samsung Note 10+. In February I noted that an additional cellphone contract was added to my account with number (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) ***. After a number of phone calls I discovered it was added by Rewardsco. My first reaction was to report ***** to the MTN ***** department by submitting a police affidavit and copy of my ID. The MTN ***** department rep**** indicating this is not ***** which I could not believe as I have not requested or asked or signed for any other additional cell phone contract, nor have I received any new handset or the sim card with number in question. My first call to Rewardsco in order to cancel the contract for *** (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) was on the 19th of February 2020 with reference number 44911. Rewardsco confirmed telephonically that the handset was not delivered and it was returned to their warehouse. Until today 14th of August 2020 this contract has not been cancelled after numerous calls to Rewardsco and MTN customer care. I have been charged for this additional ********** cell phone contract since February 2020 at R1108.45 per month which I refuse to pay. I have however continued to pay my normal cell phone contracts for *** & *** monthly which amounts to R1808 per month. Due to not paying for this additional contract MTN has now gone and suspended all my sim cards which I use as stated in the previous paragraph as this has affected my MTN account and the account is in arrears. This also has a negative effect on my credit record.
Resolution sought
The cancellation and deletion of the cellphone contract *** and the refund/CREDIT of all money allocated to my MTN account arising from this contract.
I have an MTN account, with comprises of two cellphone contracts, *** and ***. During January 2020 I upgraded the *** contract as it was due after two years to a Samsung Note 10+. In February I noted that an additional cellphone contract was added to my account with number (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) ***. After a number of phone calls I discovered it was added by Rewardsco. My first reaction was to report ***** to the MTN ***** department by submitting a police affidavit and copy of my ID. The MTN ***** department rep**** indicating this is not ***** which I could not believe as I have not requested or asked or signed for any other additional cell phone contract, nor have I received any new handset or the sim card with number in question. My first call to Rewardsco in order to cancel the contract for *** (ZERO SEVEN EIGHT EIGHT SEVEN NINE FOUR SEVEN ZERO FIVE) was on the 19th of February 2020 with reference number 44911. Rewardsco confirmed telephonically that the handset was not delivered and it was returned to their warehouse. Until today 14th of August 2020 this contract has not been cancelled after numerous calls to Rewardsco and MTN customer care. I have been charged for this additional ********** cell phone contract since February 2020 at R1108.45 per month which I refuse to pay. I have however continued to pay my normal cell phone contracts for *** & *** monthly which amounts to R1808 per month. Due to not paying for this additional contract MTN has now gone and suspended all my sim cards which I use as stated in the previous paragraph as this has affected my MTN account and the account is in arrears. This also has a negative effect on my credit record.
Resolution sought
The cancellation and deletion of the cellphone contract *** and the refund/CREDIT of all money allocated to my MTN account arising from this contract.
Mondo's replyOfficial
14 Sept 2020, 20:30Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply14 Sept 2020, 20:30
Official
Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's replyOfficial
15 Sept 2020, 18:56Hi Malan,
Please provide our team with a contact number for you as we would like to assist in getting this matter resolved ASAP.
You may respond to our email with the information.
Regards
The Mondo Team
Please provide our team with a contact number for you as we would like to assist in getting this matter resolved ASAP.
You may respond to our email with the information.
Regards
The Mondo Team
Mondo's reply15 Sept 2020, 18:56
Official
Hi Malan,
Please provide our team with a contact number for you as we would like to assist in getting this matter resolved ASAP.
You may respond to our email with the information.
Regards
The Mondo Team
Please provide our team with a contact number for you as we would like to assist in getting this matter resolved ASAP.
You may respond to our email with the information.
Regards
The Mondo Team
MR
Malan R's updateReviewer Update
22 Sept 2020, 20:34Please give me an update.
MR
Malan R's update22 Sept 2020, 20:34
Reviewer Update
Please give me an update.
Mondo's replyOfficial
22 Sept 2020, 20:42Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply22 Sept 2020, 20:42
Official
Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
MR
Malan R's updateReviewer Update
23 Sept 2020, 14:51Please give me an update.
MR
Malan R's update23 Sept 2020, 14:51
Reviewer Update
Please give me an update.
Mondo's replyOfficial
23 Sept 2020, 14:53Hi,
You will receive an update shortly.
Regards
The Mondo Team
You will receive an update shortly.
Regards
The Mondo Team
Mondo's reply23 Sept 2020, 14:53
Official
Hi,
You will receive an update shortly.
Regards
The Mondo Team
You will receive an update shortly.
Regards
The Mondo Team
Mondo's replyOfficial
23 Sept 2020, 14:57Good day Malan,
Please note that your query is with senior management at MTN.
All teams are working around the clock to resolve your query.
Regards
The Mondo Team
Please note that your query is with senior management at MTN.
All teams are working around the clock to resolve your query.
Regards
The Mondo Team
Mondo's reply23 Sept 2020, 14:57
Official
Good day Malan,
Please note that your query is with senior management at MTN.
All teams are working around the clock to resolve your query.
Regards
The Mondo Team
Please note that your query is with senior management at MTN.
All teams are working around the clock to resolve your query.
Regards
The Mondo Team
MR
Malan R's updateReviewer Update
23 Sept 2020, 15:08Good Day
Noted thank you; however please understand my frustration in this regard as it has been over the last 7months with my credit record negatively affected, MTN account in arrears and my other cellphone contracts being suspended.
Kind Regards
Malan Le Roux
MR
Malan R's update23 Sept 2020, 15:08
Reviewer Update
Good Day
Noted thank you; however please understand my frustration in this regard as it has been over the last 7months with my credit record negatively affected, MTN account in arrears and my other cellphone contracts being suspended.
Kind Regards
Malan Le Roux
Mondo's replyOfficial
23 Sept 2020, 15:11Good day Malan,
We can understand your frustrations and would like to express our sincere apologies with regards to this matter.
Our team will ensure your query is resolved and we thank you for allowing us the opportunity to resolve this.
Wishing you and your family well for Heritage Day!
Regards
The Mondo Team
We can understand your frustrations and would like to express our sincere apologies with regards to this matter.
Our team will ensure your query is resolved and we thank you for allowing us the opportunity to resolve this.
Wishing you and your family well for Heritage Day!
Regards
The Mondo Team
Mondo's reply23 Sept 2020, 15:11
Official
Good day Malan,
We can understand your frustrations and would like to express our sincere apologies with regards to this matter.
Our team will ensure your query is resolved and we thank you for allowing us the opportunity to resolve this.
Wishing you and your family well for Heritage Day!
Regards
The Mondo Team
We can understand your frustrations and would like to express our sincere apologies with regards to this matter.
Our team will ensure your query is resolved and we thank you for allowing us the opportunity to resolve this.
Wishing you and your family well for Heritage Day!
Regards
The Mondo Team