nM
nomsa M
1 reviews | Active since Mar 2015
08 Feb 2022, 09:33
********** account
Yesterday I called mtn and I was there is a contract taken Yesterday via mondo .I called to inform them that I did not apply for any contract Yesterday it's ***** ..asked that they cancel same as I know nothing about the contract ..the lady was soo impatient with me and she could not even tell me when I will get feedback that the contract t is canceled.. she gave me a ref number Rco180995. Please assist me .my no is *** nomsa
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Replies (4)
Mondo's replyOfficial
08 Feb 2022, 09:34Good day Nomsa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Case No: RCO181668
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Case No: RCO181668
Regards,
The Mondo Team
Mondo's reply08 Feb 2022, 09:34
Official
Good day Nomsa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Case No: RCO181668
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Case No: RCO181668
Regards,
The Mondo Team
nM
nomsa M's updateReviewer Update
08 Feb 2022, 14:52No one has bothered to call me , not sure if u waiting for the phone to be delivered to the person that de*****ed me before to attaned to the matter
nM
nomsa M's update08 Feb 2022, 14:52
Reviewer Update
No one has bothered to call me , not sure if u waiting for the phone to be delivered to the person that de*****ed me before to attaned to the matter
nM
nomsa M's updateReviewer Update
09 Feb 2022, 08:07Can I be called back pls
nM
nomsa M's update09 Feb 2022, 08:07
Reviewer Update
Can I be called back pls
Mondo's replyOfficial
09 Feb 2022, 08:21Hi Nomsa,
Trust you are well.
Please note that a request has been sent to DSV couriers to return the order.
Once the order is returned, the application will be cancelled.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been sent to DSV couriers to return the order.
Once the order is returned, the application will be cancelled.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 08:21
Official
Hi Nomsa,
Trust you are well.
Please note that a request has been sent to DSV couriers to return the order.
Once the order is returned, the application will be cancelled.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been sent to DSV couriers to return the order.
Once the order is returned, the application will be cancelled.
Regards,
The Mondo Team