CC
Christopher C

1 reviews | Active since Nov 2021

05 Nov 2021, 16:21

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I have app**** with them online and been given a approved binding contract witch i agreed to over the phone and was welcomed to the mtn network and was said that the courier company would contact me for deliver.

After a couple of days i have not gotten and feedback from the courier company so i then phone there customer care and asked them whats wrong to find out that my contract has been cancelled, iam not going to accept it i verbally agreed and singed a contract and there is a recording of the whole agreement with them i want my stuff and be contacted by a senior manager from mondo or iam going viral on every social media news papier and iam going to put it in everyday until i get a response they are now trying to cover it up to say that they dont now of this there records shows nothing.

Iam not going to leave this here this is **********.

My contact info ***

0
Replies (3)
Mondo
Mondo's reply05 Nov 2021, 16:28
Official
Hi Christopher,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO149016
 
Regards,
 
The Mondo Team

CC
Christopher C's update05 Nov 2021, 16:33
Reviewer Update
I was promised from a consultant that a manager woild look into the matter and get back to me and i was never contacted i would like a senior manager to contact me
Mondo
Mondo's reply05 Nov 2021, 16:39
Official
Good day,

Please note that this will be escalated to the relevant department for urgent assistance.

Regards,

The Mondo Team