KN
Kelebogile N

1 reviews | Active since Mar 2018

29 Dec 2021, 07:54

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I got a contract with Mondo mtn this year and what I have received this far headache and incompetence including mtn itself. I returned a device I got from them within the cooling period because I was not satisfied with it. They send their courier company to collect it. I have been calling and sending emails to them regarding the refund of that device and last week I got slapped with an R18000 invoice bill from them. Mind you I have been trying to resolve this issue and understand why am being charged for something I did not use and was returned within the cooling period. Am beyond ****ed at this point and this is *****!!!! They have staff which can't given all the answers as they unsure.. You can't be unsure when dealing with money!!!!

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Replies (1)
Mondo
Mondo's reply29 Dec 2021, 09:07
Official
Good day Kelebogile,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO164915
 
Regards,
 
The Mondo Team