CB
Clare B
1 reviews | Active since Jul 2019
24 Oct 2022, 11:44
**********
Beware of the Mondo call centre ****.
An agent who called herself Fatima, sold an MTN LTE package to me, based on false benefits.
She was not just misleading, she outright **** about the deal from the beginning and proceeded to process an order on my behalf, tying me into a 3 year ********** contract.
She quoted me on a package that was uncapped, unthrottled, 100mbs upload and download speed at R399 on a 24 month contract, with 5 hour battery backup during loadshedding.
In reality, the package that I received was 10mbs for 200g and 200g night-time, throttled after that (FUP), 36 month contract and the device has no battery backup.
This was intentional ***** in order to make a sale.
I have returned the device to MTN and requested a cancellation through the Mondo customer support centre.
If someone phones you from Mondo offering you any deal, don't trust it. Rather go directly to the service provider and enquire there.
Mondo, don't bother replying here. My next step is to report your company to ICASA.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
24 Oct 2022, 12:04Good day Clare,
Thank you for taking the time to write to us about your MTN cancellation follow up.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290167.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation follow up.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290167.
Regards,
The Mondo Team
Mondo's reply24 Oct 2022, 12:04
Official
Good day Clare,
Thank you for taking the time to write to us about your MTN cancellation follow up.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290167.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation follow up.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290167.
Regards,
The Mondo Team
CB
Clare B's updateReviewer Update
15 Nov 2022, 14:25You ******** didn't cancel it did you? Even after I phoned to cancel, and your people phoned me to confirm it's cancelled. Today I got a bill from MTN. They will charge my account via debit order for two months of nothing.
CB
Clare B's update15 Nov 2022, 14:25
Reviewer Update
You ******** didn't cancel it did you? Even after I phoned to cancel, and your people phoned me to confirm it's cancelled. Today I got a bill from MTN. They will charge my account via debit order for two months of nothing.
Mondo's replyOfficial
17 Nov 2022, 13:42Hi Clare,
Please note that when you requested a cancellation, our team submitted a cancellation request to MTN.
Your cancellation is currently in-progress. Once the cancellation is done, a refund will be processed.
Regards,
The Mondo Team
Please note that when you requested a cancellation, our team submitted a cancellation request to MTN.
Your cancellation is currently in-progress. Once the cancellation is done, a refund will be processed.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 13:42
Official
Hi Clare,
Please note that when you requested a cancellation, our team submitted a cancellation request to MTN.
Your cancellation is currently in-progress. Once the cancellation is done, a refund will be processed.
Regards,
The Mondo Team
Please note that when you requested a cancellation, our team submitted a cancellation request to MTN.
Your cancellation is currently in-progress. Once the cancellation is done, a refund will be processed.
Regards,
The Mondo Team
CB
Clare B's updateReviewer Update
17 Nov 2022, 13:49Funny, I got this email notification only AFTER my previous reply here:
Hi CLARE,Your Rewardsco cancellation request (case no: RCO299605) is pending. We will be in touch with an update within 2 – 9 working days.Kind regards,
The Rewardsco Customer Care Team
Thank you ********.
Hi CLARE,Your Rewardsco cancellation request (case no: RCO299605) is pending. We will be in touch with an update within 2 – 9 working days.Kind regards,
The Rewardsco Customer Care Team
Thank you ********.
CB
Clare B's update17 Nov 2022, 13:49
Reviewer Update
Funny, I got this email notification only AFTER my previous reply here:
Hi CLARE,Your Rewardsco cancellation request (case no: RCO299605) is pending. We will be in touch with an update within 2 – 9 working days.Kind regards,
The Rewardsco Customer Care Team
Thank you ********.
Hi CLARE,Your Rewardsco cancellation request (case no: RCO299605) is pending. We will be in touch with an update within 2 – 9 working days.Kind regards,
The Rewardsco Customer Care Team
Thank you ********.
Mondo's replyOfficial
17 Nov 2022, 13:58The above communication is an automated notification.
We will advise you once cancellation is done.
We will advise you once cancellation is done.
Mondo's reply17 Nov 2022, 13:58
Official
The above communication is an automated notification.
We will advise you once cancellation is done.
We will advise you once cancellation is done.
Mondo's replyOfficial
28 Nov 2022, 15:31Good Day Clare,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Nov 2022, 15:31
Official
Good Day Clare,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
CB
Clare B's updateReviewer Update
10 Jan 2023, 14:08Due to the above, my query has been closed?
You still did not cancel the debit order. A debit order went off my account 2 days ago.
I just got off the line with MTN, who put
me through to your customer service. MTN claims that it is you who failed to
cancel the pending debit order. Your customer service representative says that
I have to send you proof of the debit order. This is insane. I fell in to a **** thanks
to a call by your people and now I'm stuck in this nonsense, where I must provide
proof???
And you say my query has been closed. Must I open a new complaint here? I can
keep doing that you know. People should know what ********** Mondo are.
You still did not cancel the debit order. A debit order went off my account 2 days ago.
I just got off the line with MTN, who put
me through to your customer service. MTN claims that it is you who failed to
cancel the pending debit order. Your customer service representative says that
I have to send you proof of the debit order. This is insane. I fell in to a **** thanks
to a call by your people and now I'm stuck in this nonsense, where I must provide
proof???
And you say my query has been closed. Must I open a new complaint here? I can
keep doing that you know. People should know what ********** Mondo are.
CB
Clare B's update10 Jan 2023, 14:08
Reviewer Update
Due to the above, my query has been closed?
You still did not cancel the debit order. A debit order went off my account 2 days ago.
I just got off the line with MTN, who put
me through to your customer service. MTN claims that it is you who failed to
cancel the pending debit order. Your customer service representative says that
I have to send you proof of the debit order. This is insane. I fell in to a **** thanks
to a call by your people and now I'm stuck in this nonsense, where I must provide
proof???
And you say my query has been closed. Must I open a new complaint here? I can
keep doing that you know. People should know what ********** Mondo are.
You still did not cancel the debit order. A debit order went off my account 2 days ago.
I just got off the line with MTN, who put
me through to your customer service. MTN claims that it is you who failed to
cancel the pending debit order. Your customer service representative says that
I have to send you proof of the debit order. This is insane. I fell in to a **** thanks
to a call by your people and now I'm stuck in this nonsense, where I must provide
proof???
And you say my query has been closed. Must I open a new complaint here? I can
keep doing that you know. People should know what ********** Mondo are.
Mondo's replyOfficial
12 Jan 2023, 13:46Hi Clare,
Trust you are well.
Thank you for the above response.
Please note that MTN did confirm that the contract was deactivated and that your account was credited.
A new credit request has been sent to MTN with regard to the debit that you received a few days ago.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that MTN did confirm that the contract was deactivated and that your account was credited.
A new credit request has been sent to MTN with regard to the debit that you received a few days ago.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply12 Jan 2023, 13:46
Official
Hi Clare,
Trust you are well.
Thank you for the above response.
Please note that MTN did confirm that the contract was deactivated and that your account was credited.
A new credit request has been sent to MTN with regard to the debit that you received a few days ago.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that MTN did confirm that the contract was deactivated and that your account was credited.
A new credit request has been sent to MTN with regard to the debit that you received a few days ago.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
CB
Clare B's updateReviewer Update
06 Apr 2023, 10:27Hello Mondo ****mers
I STILL have not received a refund for the amount taken out of my account.
Lets not forget that it is because of your ****ming salesperson that any
money was taken at all. The blame here lies with YOU first.
And yes, I have been in contact with MTN several times.
I STILL have not received a refund for the amount taken out of my account.
Lets not forget that it is because of your ****ming salesperson that any
money was taken at all. The blame here lies with YOU first.
And yes, I have been in contact with MTN several times.
CB
Clare B's update06 Apr 2023, 10:27
Reviewer Update
Hello Mondo ****mers
I STILL have not received a refund for the amount taken out of my account.
Lets not forget that it is because of your ****ming salesperson that any
money was taken at all. The blame here lies with YOU first.
And yes, I have been in contact with MTN several times.
I STILL have not received a refund for the amount taken out of my account.
Lets not forget that it is because of your ****ming salesperson that any
money was taken at all. The blame here lies with YOU first.
And yes, I have been in contact with MTN several times.
Mondo's replyOfficial
06 Apr 2023, 14:49 Hi Clare,
Trust you are well.
Please note that MTN did confirm that all credit that was due to you has been passed.
Unfortunately, there was usage on the sim for your first bill, therefore, MTN will not credit.
You may dispute this further with MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN did confirm that all credit that was due to you has been passed.
Unfortunately, there was usage on the sim for your first bill, therefore, MTN will not credit.
You may dispute this further with MTN.
Regards,
The Mondo Team
Mondo's reply06 Apr 2023, 14:49
Official
Hi Clare,
Trust you are well.
Please note that MTN did confirm that all credit that was due to you has been passed.
Unfortunately, there was usage on the sim for your first bill, therefore, MTN will not credit.
You may dispute this further with MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN did confirm that all credit that was due to you has been passed.
Unfortunately, there was usage on the sim for your first bill, therefore, MTN will not credit.
You may dispute this further with MTN.
Regards,
The Mondo Team