nV
ntombi V

1 reviews | Active since May 2011

26 Sept 2019, 11:38

**********

I would advise people to never buy or use any of Mondo mobile services, i took out a cellphone and router contract with them only to discover that they took my ID number and opened the account under someone else name and i had no knowledge of this what so ever. I went to query this with Telkom North gate as i had not even received a statement and they couldn't help me without an affidavit. I went back with an affidavit and i was advised i would get a call and they would log a ***** complaint against Mondo Mobile i went back a week later after they didn't contact me and i finally managed to get some help from a lady named Sophie from Telkom Northgate she was able to update my details on their system and change the account holder from the ********** name of Bafana Jika. As for the ********** complaint i'm not sure what happened there i never received any feed back from Telkom North gate. Then secondly i returned the cellphone that i had taken with Mondo mobile two months ago, they have not removed that cell phone from my account and now i'm paying for a cellphone that i don't even have. I have been calling the call center for the past two months and i have been taken from pillar to strength. I would like for this to be resolved ASAP please it has dragged for far too long.

0
Replies (10)
Mondo
Mondo's reply26 Sept 2019, 11:40
Official
Good Day Ntombi, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply26 Sept 2019, 17:09
Official
Good Day Ntombi, 

Please note that we have escalated your cancellation to higher management.

We have requested for priority to be placed on this request and we will keep you updated on the progress of this.

Kind Regards,

Mondo Team
Mondo
Mondo's reply01 Oct 2019, 17:23
Official
Good Day Ntombi, 

Please note that your query is still in progress.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team
Mondo
Mondo's reply07 Oct 2019, 10:51
Official
Good Day Ntombi, 

Please note that your contract has been successfully cancelled and your query is resolved.

The network service provider will arrange for you to be compensated for the months you have paid.

Should you have any further queries please feel free to email us on ***. 

Kind Regards,

Mondo Team
nV
ntombi V's update10 Oct 2019, 07:58
Reviewer Update
Good day,

Thanks for all the assistance in trying to get this resolved, i have received the refund from Telkom and thank you again for that. I have received my statement which still has the incorrect address on it and i see on the statement i am being charged FreeMe 500MB TopUp for R 7.00, a termination penalty of R1,659.00 my question is why am i being charged a penalty termination for a phone that i i never used, i never even activated the SIM, why was i never informed of the charges? Why is the cancellation dated from the 27th of September when Mondo mobile received the phone on the 1st of August?
nV
ntombi V's update10 Oct 2019, 08:02
Reviewer Update
I really don't like the way Telkom operates, if i could i would cancel everything and return their router this is absolutely ridiculous moving forward i will stick with MTN at least i get better services there i want nothing to do with Telkom, i seriously regret taking out a contract with Telkom it has brought more stress in my life than i ever expected.
nV
ntombi V's update14 Oct 2019, 14:02
Reviewer Update
May i please have some feed back regarding the questions asked.
Mondo
Mondo's reply14 Oct 2019, 14:14
Official
Good Day Ntombi, 

Thank you for taking the time to write to us.

We will escalate this matter to the network service provider as all credits are done from them.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team
nV
ntombi V's update30 Oct 2019, 12:00
Reviewer Update
May i please have some feed back it's almost three weeks and i haven't heard any progress as yet.
Mondo
Mondo's reply11 Jan 2023, 14:38
Official