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SB
Sbusiso B

1 reviews | Active since Jul 2021

21 Jul 2021, 11:38

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Why can Mondo use their name on debit orders because they deduct money as Telkom and fail to refund it as they know you will not be able to reverse the money due to debi check system

0
Replies (5)
Mondo
Mondo's reply21 Jul 2021, 11:44
Official
Hi Sbusiso,
 
Thank you for taking the time to write to us about your query. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO127945
 
Regards,
 
The Mondo Team
SB
Sbusiso B's update21 Jul 2021, 11:52
Reviewer Update
While at it please also check the following case numbers
HTEFRS
I4VCJF
IR0ECI
IR0ECI
As Im still waiting for response on them
Mondo
Mondo's reply21 Jul 2021, 11:54
Official
Good day,

Please note that you will receive a call shortly.

Regards,
The Mondo Team
Mondo
Mondo's reply22 Jul 2021, 08:07
Official
Hi Sbusiso,

Trust you are well.

Please note that your admin fee refund will reflect in your account at the end of next week.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply05 Aug 2021, 16:22
Official
Hi Sbusiso,

As discussed with Kim, you have confirmed that you received the refund.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team