CM
Cassandra M
1 reviews | Active since Dec 2011
24 Jan 2018, 15:33
*****ing clients
I took out a contract over the telephone where I was told its a data sim card only with a sms benefit . I was told I will only pay R 99 FOR THIS BENEFIT just to find out my debit is over R300 , I called last week to get a statement for this and ask how it was possible because the consultant told me several times of the price , until now I did not get a statement or the recording I requested as I was mislead by their sales consultants
I understand now why its advised to never take offers over the phone .
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Replies (3)0
Replies (3)
Mondo's replyOfficial
24 Jan 2018, 16:27
Good Day Cassandra
Thank you for raising your query with us.
As per conversation, your bill will need to be requested. We apologise for the inconvenience caused.
Kind Regards,
Mondo Customer Care Management
***
Best regards,
Mondo's reply24 Jan 2018, 16:27
Official
Good Day Cassandra
Thank you for raising your query with us.
As per conversation, your bill will need to be requested. We apologise for the inconvenience caused.
Kind Regards,
Mondo Customer Care Management
***
Best regards,
CM
Cassandra M's updateReviewer Update
24 Jan 2018, 16:40As advised Mondo cannot assist me with this in anyway . they just passing the buck to the network provider , which was not involved when this sale was made .
very disappointed.
CM
Cassandra M's update24 Jan 2018, 16:40
Reviewer Update
As advised Mondo cannot assist me with this in anyway . they just passing the buck to the network provider , which was not involved when this sale was made .
very disappointed.
Mondo's replyOfficial
12 Jan 2023, 11:30Best regards,
Mondo's reply12 Jan 2023, 11:30
Official
Best regards,