***** SALES, AND POOR SERVICE

I app**** for a contract online as i am extremely busy and thought it was the best way to take out a contract without me having to go into a store. A lady called me to do the sale where i agreed to a contract for my P20 lite @ R270 per month, i then after 2 days called to confirm the status of my contract and to have it sent to me where i picked up an addition sim card for DATA at a cost of R90.00 , i then called back on the 24 July where a lovely lady by the Name of Suraya Rasool assisted me , i then explained to her that the additional contract of R90.00 was not agreed upon, she then asked if i wished to cancel the contract, i advised that i do not want the entire contract cancelled i would just like the R90.00 SIM CARD that i did not agree to , to be cancelled.

I then contacted Rewardsco and spoke to a gentleman by the name of Cresence Roland Varathan , who advised that he would look into the matter and give me feedback which has occured. Mr Varathan then came back to me in email advising that he has picked up that i did not agree to the second sim card and that when the phone arrives i should not activate that specific sim.

The phone then arrives with 2 sim cards in a poorly wrapped plastic sleeve that has not instructions as to which sim is which ,. I then Insert one sim card only unsure of which sim card is which and then without me calling mtn to activate the phone then after 3 weeks activates itself , and then i am debited R418.00.

Today 05.09.18, i try calling into Mondo and after a while waiting to get through to a consultant , only for the agent to silence my call while i am on the phone with her trying to give her my details to correct this error.

i would like to be refunded the difference and the R90.00 contract that i did not agree to cancelled.

i would like to contacted back from this company & this corrected immediately, this is *****!!!

Mtn has advised that i cannot correct this in store but with the call centre which i find absolutely pathetic.