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CGL H

1 reviews | Active since Mar 2010

07 Sept 2020, 16:56

***** - RewardsCo

Someone from RewardsCo just called asking where my MTN parcel can be delivered. I have not ordered anything from or taking out any contracts with MTN so this is **********!!

0
Replies (17)
Mondo
Mondo's reply07 Sept 2020, 17:01
Official
Hi CGL Hartley, 
Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply08 Sept 2020, 09:41
Official
Hi CGL Hartley, 
As discussed with our consultant, please note that we have logged an investigation for the above dispute raised.

We will revert with feedback.
Kind Regards, 

Mondo Team

Best regards,

CH
CGL H's update08 Sept 2020, 11:51
Reviewer Update
Thank you! Please confirm reference number.
Mondo
Mondo's reply08 Sept 2020, 11:53
Official
Hi CGL Hartley, 
Your reference number is J09999.

Our team has smsed this to you.
Kind Regards, 

Mondo Team 

Best regards,

CH
CGL H's update08 Sept 2020, 17:45
Reviewer Update
I'd please like the recording of this application, as well as ALL FICA documentation that was submitted with the application. THIS IS *****!! You need to step up your security checks.
Mondo
Mondo's reply08 Sept 2020, 23:54
Official
Hi, 

We have received your query.

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team

Best regards,

Mondo
Mondo's reply09 Sept 2020, 16:34
Official
Hi CGL Hartley, 
Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.
Kind Regards, 

Mondo Team

Best regards,

CH
CGL H's update09 Sept 2020, 16:48
Reviewer Update
I am available now.
CH
CGL H's update10 Sept 2020, 11:11
Reviewer Update
I’m still waiting...
Mondo
Mondo's reply10 Sept 2020, 11:38
Official
Hi CGL Hartley, 
As discussed with our consultant, please note that we are awaiting feedback from the courier company on the return of the package.

Our team will revert with feedback.
Kind Regards, 

Mondo Team 

Best regards,

Mondo
Mondo's reply11 Sept 2020, 16:16
Official
Hi CGL Hartley, 
Kindly note that your cancellation of the application is in progress.

Thank you for your patience thus far and for allowing Mondo the opportunity to resolve this matter for you.

We will keep you updated on the progress.
Kind Regards, 

Mondo Team

Best regards,

CH
CGL H's update14 Sept 2020, 15:20
Reviewer Update
Hi, please advise if this has been cancelled.
Mondo
Mondo's reply14 Sept 2020, 16:00
Official
Hi

Our team will be in touch with you shortly.

Kind Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply16 Sept 2020, 15:58
Official
Hi CGL Hartley, 
Kindly note that your cancellation of the application is in progress.

We will keep you updated on the progress.
Kind Regards, 

Mondo Team 

Best regards,

Mondo
Mondo's reply17 Sept 2020, 17:03
Official
Hi CGL Hartley, 
Please note that we have attempted contacting you with no success.

Kindly note that your application has been cancelled and your query is resolved.

Should you have any further queries please feel free to call us.

Kind Regards, 

Mondo Team 

Best regards,

CH
CGL H's update18 Sept 2020, 08:49
Reviewer Update
Thank you very much :) Apologies, I was having phone issues yesterday. Kindly PM me the proof of closure.

Kimono, you are a super star – the BEST customer service I have ever received! You are a true asset to Mondo :)
Mondo
Mondo's reply11 Jan 2023, 14:29
Official



Best regards,