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Slindile G

1 reviews | Active since May 2022

14 May 2022, 08:36

*****

*****... They have given me a contract without my consent, I told them to cancel it the next day it seems like the did not cancel it cause now they giving me e bill of R2, 500, while my contract i' m paying R 95 a month for 1 GB

0
Replies (3)
Mondo
Mondo's reply14 May 2022, 11:39
Official
Hi  Slindile , 

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO225839 

Regards, 

The Mondo Team
Mondo
Mondo's reply03 Jun 2022, 09:13
Official
Hi Slindile,

Please note that your MTN upgrade has been reversed.

Kindly note that your query will now be closed.

You may contact our Customer Care Team for further assistance.

Regards,

The Mondo Team
Mondo
Mondo's reply17 Oct 2022, 10:35
Official
Good Day,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team