*****: Contract renewal WITHOUT CONSENT

*****: To whoever from Vodacom / Mondo sees this:

I have found out that 2 of my contracts were renewed by a rewards company called Mondi mobile. Both numbers were upgraded WITHOUT MY CONSENT. I never received any phone call.

I only found out about this when I went to a Vodashop to upgrade these contracts myself, only to find out that these were upgraded BOTH on the 17th of May 2018

The numbers are: ********** ********** 149

I phoned Mondi mobile on the 6th of September 2018 and requested an Upgrade Reversal with immediate effect as advised by Vodacom since Vodacom cannot reverse the renewals themselves.

I cannot go forward in any sense whatsoever and is now stuck. The reversals have not been done as promised by Mondi mobile.

What do I do? Do I go to the police and open a case of *****?