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cE
chris E

1 reviews | Active since Sept 2012

06 Dec 2019, 13:48

*****

This company **********ly upgraded my account and charged me extra for data I never asked for nor authorized, when you try and complain to them or get hold of them their telephone lines do not work , I want my contracts reversed to the original state with immediate effect

0
Replies (4)
Mondo
Mondo's reply09 Dec 2019, 08:18
Official
Good Day Chris, 

Thank you for raising your query with us. 
Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply11 Dec 2019, 08:15
Official
Good Day Chris, 

Please note that the request for the upgrade reversals have been actioned by the Vodacom team and your query is resolved.

We have arranged for you to be compensated the difference in subscriptions.

Should you have any further queries please feel free to email us.

Kind Regards, 

Mondo Team 
cE
chris E's update27 Dec 2019, 10:07
Reviewer Update
This has still not been sorted out, I went to Vodacom Gateway yesterday and was told the upgrade reversal has still not been done, and there is not even a reversal request on the system. Just another ********* lie by this company
Mondo
Mondo's reply27 Dec 2019, 11:38
Official
Good Day Chris, 

As requested, please note that we have escalated this to management to intervene.

We will revert with feedback.

Kind Regards, 

Mondo Team