GT
Glen T
1 reviews | Active since Nov 2015
15 Mar 2023, 05:42
***** case
Mondo MTN sales rep has ****med me over the phone. A ***** case was investigated and I was promised my money back its going over a year I haven't received my money the service is very poor I have uncountable references I'm ending up spend money on the phone explain one thing over and over.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
15 Mar 2023, 08:11Good day Glen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364674
Regards,
The Mondo Team
Mondo's reply15 Mar 2023, 08:11
Official
Good day Glen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364674
Regards,
The Mondo Team
Mondo's replyOfficial
16 Mar 2023, 15:11Hi Glen,
Trust you are well.
Please note that MTN passed a credit to your MTN account last year.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN passed a credit to your MTN account last year.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Mondo's reply16 Mar 2023, 15:11
Official
Hi Glen,
Trust you are well.
Please note that MTN passed a credit to your MTN account last year.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN passed a credit to your MTN account last year.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
GT
Glen T's updateReviewer Update
23 Jun 2025, 22:02It's been years my money was not paid in my account MTN kept sending me back to MONDI and Mondi doing the same. Till I gave up because that took my time that can't be bought.
GT
Glen T's update23 Jun 2025, 22:02
Reviewer Update
It's been years my money was not paid in my account MTN kept sending me back to MONDI and Mondi doing the same. Till I gave up because that took my time that can't be bought.
GT
Glen T's updateReviewer Update
27 Nov 2025, 10:53Till today 27 November2025 I haven't received my money
GT
Glen T's update27 Nov 2025, 10:53
Reviewer Update
Till today 27 November2025 I haven't received my money