KM
Koketso M
1 reviews | Active since Nov 2020
26 Jul 2022, 14:42
***** by sales consultant
Good Day i am ****ed beyond measure. sometime this year ( 3 months ago) i received a call from mondo offering me a data sim for R99 ( 10GB day+10GB night) including a router for R39. we agreed on the deal and upon delivery i realized that there's two sim cards on the packaging. called mondo and spoke to a consultant. a call was logged to process cancellations. i have been billed for months now for a sim card that i am not using. The line was **********ly created by the sales consultant. They cannot cancel this line and i am beyond be***. the consultants are so *********** and does not know what they doing. i need this resolved .
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
26 Jul 2022, 14:59Hi Koketso,
Thank you for taking the time to write to us about your Telkom cancellation query.
We do apologize for the level of service that you have received. This will be raised with the relevant department.
Kindly note that your cancellation is in-progress. Once we receive an update, we will advise you accordingly.
Case No: RCO222901
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom cancellation query.
We do apologize for the level of service that you have received. This will be raised with the relevant department.
Kindly note that your cancellation is in-progress. Once we receive an update, we will advise you accordingly.
Case No: RCO222901
Regards,
The Mondo Team
Mondo's reply26 Jul 2022, 14:59
Official
Hi Koketso,
Thank you for taking the time to write to us about your Telkom cancellation query.
We do apologize for the level of service that you have received. This will be raised with the relevant department.
Kindly note that your cancellation is in-progress. Once we receive an update, we will advise you accordingly.
Case No: RCO222901
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom cancellation query.
We do apologize for the level of service that you have received. This will be raised with the relevant department.
Kindly note that your cancellation is in-progress. Once we receive an update, we will advise you accordingly.
Case No: RCO222901
Regards,
The Mondo Team
Mondo's replyOfficial
01 Aug 2022, 13:41Hi Koketso,
Trust you are well.
Please note that your Telkom cancellation has been done.
Number in Question: ***
Order Number: ***A
Case Number: ***5
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Number in Question: ***
Order Number: ***A
Case Number: ***5
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 13:41
Official
Hi Koketso,
Trust you are well.
Please note that your Telkom cancellation has been done.
Number in Question: ***
Order Number: ***A
Case Number: ***5
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Number in Question: ***
Order Number: ***A
Case Number: ***5
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
08 Dec 2022, 09:44 Hi Koketso,
Trust you are well.
Please note that a request for the additional sim card that you received in April was cancelled and deactivated.
If you were charged for the sim-only deal, you may contact Telkom and provide Telkom with the below case number.
Telkom Case Number: ***5
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for the additional sim card that you received in April was cancelled and deactivated.
If you were charged for the sim-only deal, you may contact Telkom and provide Telkom with the below case number.
Telkom Case Number: ***5
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 09:44
Official
Hi Koketso,
Trust you are well.
Please note that a request for the additional sim card that you received in April was cancelled and deactivated.
If you were charged for the sim-only deal, you may contact Telkom and provide Telkom with the below case number.
Telkom Case Number: ***5
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for the additional sim card that you received in April was cancelled and deactivated.
If you were charged for the sim-only deal, you may contact Telkom and provide Telkom with the below case number.
Telkom Case Number: ***5
We do apologize for the inconvenience caused.
Regards,
The Mondo Team