SM
Simon M
1 reviews | Active since Sept 2013
12 Jun 2019, 20:04
***** by Mondo/Telkom
Dear Hellopeter, my wife bought a contract from Mondo it was dual but then she changed it and returned sim and device.. However she receives statements and billing still from the devices and sim she returned so someone is using the the device and we're paying for it. We called Mondo they refer us to Telkom then we call Telkom and they refer us to Mondo so what kind of circus is this. is this some sort of internal ***** or what?
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
13 Jun 2019, 08:59Good Day SImon,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply13 Jun 2019, 08:59
Official
Good Day SImon,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
13 Jun 2019, 16:27Good Day Simon,
Please note that we have made contact with Lerato and we are currently investigating this matter.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have made contact with Lerato and we are currently investigating this matter.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply13 Jun 2019, 16:27
Official
Good Day Simon,
Please note that we have made contact with Lerato and we are currently investigating this matter.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have made contact with Lerato and we are currently investigating this matter.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Jun 2019, 16:50Good Day Simon,
Please note that we have investigated this matter and requested for Telkom to cancel the contract.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have investigated this matter and requested for Telkom to cancel the contract.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply18 Jun 2019, 16:50
Official
Good Day Simon,
Please note that we have investigated this matter and requested for Telkom to cancel the contract.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have investigated this matter and requested for Telkom to cancel the contract.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
20 Jun 2019, 16:58Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's reply20 Jun 2019, 16:58
Official
Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
21 Jun 2019, 16:52Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's reply21 Jun 2019, 16:52
Official
Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
26 Jun 2019, 13:36Good Day Simon,
Please note that your cancellation is still in progress.
We have advised the network service provider to place priority on your cancellation.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We have advised the network service provider to place priority on your cancellation.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's reply26 Jun 2019, 13:36
Official
Good Day Simon,
Please note that your cancellation is still in progress.
We have advised the network service provider to place priority on your cancellation.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We have advised the network service provider to place priority on your cancellation.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Jun 2019, 16:19Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's reply28 Jun 2019, 16:19
Official
Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
05 Jul 2019, 17:04Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's reply05 Jul 2019, 17:04
Official
Good Day Simon,
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
10 Jul 2019, 10:52Good Day Simon,
Please note that your cancellation is still in progress.
We have escalated this to the Telkom team to place priority.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We have escalated this to the Telkom team to place priority.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's reply10 Jul 2019, 10:52
Official
Good Day Simon,
Please note that your cancellation is still in progress.
We have escalated this to the Telkom team to place priority.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We have escalated this to the Telkom team to place priority.
We will keep you updated on the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
26 Jul 2019, 15:42Good Day Simon,
Please note that your cancellation has gone through successfully and your query is now resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Please note that your cancellation has gone through successfully and your query is now resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Mondo's reply26 Jul 2019, 15:42
Official
Good Day Simon,
Please note that your cancellation has gone through successfully and your query is now resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Please note that your cancellation has gone through successfully and your query is now resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team