1 reviews | Active since Feb 2023
***** and very poor service.
Very poor service. I was told I’m due for an upgrade. They called me countless times telling me I should upgrade. I did the upgrade on October 2022. They delivered the wrong phone which I sent back because I didn’t order that phone. Month end they billed the phone which is not on my possession mind you I sent the phone back. They suspended my phone since last year. They blocked me from using the network because I refused to pay the bill. I am using this phone for work. I can’t make or receive phone calls because of this. Since last year they’re telling me they’re fixing the problem. I call them everyday. I can’t do anything now that I’m blacklisted. All I want now is for them to clear my name I don’t care about the phone anymore.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO347718
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO347718
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
