***** and resulting poor cancellation service

<p>I upgraded one of my cellphone contracts through Mondo on 30 September 2016. The salesman (name can be provided) **********ly stated that I was entitled to a special deal with monthly 5 GB data. He confirmed this at least three times during the telephonic conversation.</p> <p> </p> <p>When I tried to confirm the deal on my Vodacom account I discovered that there was no special deal and that the 5 GB data was a once off. I had to phone Mondo a few times to cancel the deal and to arrange collection of the handset. It took them several weeks to arrange collection of the cellphone (still unopened) from me, in spite of several promises that it will happen within days.</p> <p> </p> <p>The deal has not been properly cancelled, my account still reflects that the contract was upgraded in October 2016 and will run for 2 years. This cannot be, I cancelled the upgrade and Vodacom got their cellphone back. When I queried this at a Vodacom shop (Menlyn) I was informed that only Mondo can correct this.</p> <p> </p> <p>It is unacceptable that the deal has not been cancelled properly almost 3 months later. It is also unacceptable that Mondo is allowed to call Vodacom customers and for their salespeople to commit *****.</p>