***** and questionable business practice together with horrific customer care

MTN under instructions of Mondo, opened a fradulent account. After 6 weeks of investigations, the useless ***** department tells me yes, the account was opened using the "copy of my ID". I should open a case of *****, I asked the Amahle Madubila from ***** who exactly is the ***** case supposed to be opened against. What a waste time.

After persisting I managed to get information that Mondo actually opened the account **********ly, cannot answer the below question.

• How was confirmation of employment done? • Can I see the Pay slip, how was it verified, does it have a company stamp or SAGE/Pastell ect Watermarks? • What were the contact numbers used? • How the original ID document was verified on delivery.

I've spoken to Sifundo who opened the ***** investigation at Mondo, and requested for back up document and guaranteed I will have feedback with 7 working days after I spoke to Akhona to confirm recipient of the documents, which when the 7 days arrived was denied that were received. I needed to insist on Macayle to confirm recipient of documentation, and retrieve the recording to confirm Akhona received documentation. I’m told know I need to wait an additional 14 days because Sifundo and the consulting supervisor “Do not know what they were talking about guaranteeing feedback in 7 workings”.