***** AND ****************
<p>At the end of October a consultant named Justice from Mondo sold me a deal out of this world, a device with dual sim cards that can be used as a router basically. The contract was supposed to be for a monthly 10gig of data and I was told there would be no sim or connection fee, it's was a promo that was running and I had been preselected. I asked Justice if it was a 10gig fair usage plan and he said no it's just 10gig of data, no need to connect to a wifi hotspot or anything. To my surprise when I received the package there was no info in what it contained, I then phoned telkom and they explained that this was a smartplan 50 with another sim card of 500mb with no 10gig data and to top it all I am been charged R200 for the sim and connection fee. I then put in a cancellation and now I am told that I would have to pay R3200 to cancel. This is outright unprofessional and untruthful that this company is portraying something completely false to customers. The peopel from Telkom were very helpful but unfortunately I have to be stuck paying for a device I can not afford as I was sold an incorrect product. This is highly unacceptable and sometjong needs to be done about this *********** service that was provided.</p>
Good day Miksha,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Miksha,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Miksha, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Miksha, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
