***** and Bad Service!!

Mondo Mobile a recognised dealer of Vodacom - does not honor their contracts! Their tel nr ***representative: R. Kistensan contacted me to upgrade my contracts. The first contract was upgraded and implemented correctly. The second one on the 14th of April 2018 two debit orders went off with the incorrect amounts as per the contracts. After days of dealing with Vodacom two words were used, one from Vodacom that the contract was never implemented and that it was not any fault from my side. Now suddenly the word CANCELLED is brought up without any explanation that can be given to who or how this has happened!! And I cannot be credited for the wrong amounts because it was never put into action. Now explain to me whoes fault is this - the clients, or the people who does the contracts??? Their attitude is very unpleasant and it shouldn't be accepted. Furthermore the same representative was meant to upgrade my wife's contract in May, I am still waiting for a phone call from her. How professional can this get??