RN
Refilwe N
1 reviews | Active since Dec 2018
12 Sept 2022, 19:15
*****
This is a ***** company I was contacted by an agent telling me about the telkom lte deal and they debited my account that was 2 sim cards which each sim consist of 20gigs day data and 20 night data and they said delivery took 3 weeks today it was delivered and surprisingly I got 1 sim which they say its gonna be active after 24 -48 hours ,when I contract them they say it was a technical error
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
12 Sept 2022, 19:44Good day Refilwe N,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO271373
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO271373
Regards,
The Mondo Team
Mondo's reply12 Sept 2022, 19:44
Official
Good day Refilwe N,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO271373
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO271373
Regards,
The Mondo Team
Mondo's replyOfficial
13 Sept 2022, 10:34Hi Matome,
Trust you are well.
As per our telephonic discussion, please note that a do not activate request has been submitted to the Telkom activations team.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Have a good day.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that a do not activate request has been submitted to the Telkom activations team.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Have a good day.
Kind Regards,
The Mondo Team - Nicole
Mondo's reply13 Sept 2022, 10:34
Official
Hi Matome,
Trust you are well.
As per our telephonic discussion, please note that a do not activate request has been submitted to the Telkom activations team.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Have a good day.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that a do not activate request has been submitted to the Telkom activations team.
Once we receive an update, we will advise you.
We do apologize for the inconvenience caused.
Have a good day.
Kind Regards,
The Mondo Team - Nicole
Mondo's replyOfficial
15 Dec 2022, 15:10Good Day,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Dec 2022, 15:10
Official
Good Day,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jan 2023, 10:05Hi Refilwe,
Trust you are well.
Please note that your Telkom contract was cancelled.
You may contact Telkom on 081180 and provide Telkom with the below reference.
Telkom Reference: Ceased_***A_***6
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom contract was cancelled.
You may contact Telkom on 081180 and provide Telkom with the below reference.
Telkom Reference: Ceased_***A_***6
Regards,
The Mondo Team
Mondo's reply17 Jan 2023, 10:05
Official
Hi Refilwe,
Trust you are well.
Please note that your Telkom contract was cancelled.
You may contact Telkom on 081180 and provide Telkom with the below reference.
Telkom Reference: Ceased_***A_***6
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom contract was cancelled.
You may contact Telkom on 081180 and provide Telkom with the below reference.
Telkom Reference: Ceased_***A_***6
Regards,
The Mondo Team