BM
Bongie M

1 reviews | Active since Sept 2015

15 Jun 2022, 09:32

*****

I am getting an email that I have a contract for 36months a Samsung A32 ofwich the gentleman said willing change the device. Now yesterday another email telling me about a 24month SIM card only contract. Two contracts in a space of a day. I also indicated to the lady that also contacted me of which she pretended to confirm my information but selling me another contract as per details received on the email. She transferred me to the customer care until the phone disconnected. I want to cancel this because who knows what in future they will do with my details. Simple thing I needed was to change device,unfortunately they are not working properly for the consumer.

0
Replies (4)
Mondo
Mondo's reply15 Jun 2022, 09:48
Official
Good day Bongie,
 
Thank you for taking the time to write to us about the above query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO239409
 
Regards,
 
The Mondo Team
BM
Bongie M's update15 Jun 2022, 10:46
Reviewer Update
I will wait
Mondo
Mondo's reply17 Jun 2022, 11:59
Official
Hi Bongie,

As per your telephonic discussion with Nicole, please note that a return request for the SIM-only deal has been sent to the courier company.

Once the order is returned to the warehouse, your application will be canceled.

We will keep you updated on the progress.

Have a great day further.

Regards,

The Mondo Team
Mondo
Mondo's reply30 Jun 2022, 10:07
Official
Hi Bongie,

Please note that the MTN order was returned to the warehouse and the application has been canceled.

Your query will now be closed.

Have a lovely day further.

Regards,

The Mondo Team