ZM
Ziyanda M
1 reviews | Active since May 2022
19 May 2022, 08:37
*****
called mondo last year december 2021 about a ***** i saw on my credit score that i have a contract with mtn but i never opened any account with you , i sent all the documents but still not sorted . my credit score has been ruined
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
19 May 2022, 09:08Hi Ziyanda,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO163420
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO163420
Regards,
The Mondo Team
Mondo's reply19 May 2022, 09:08
Official
Hi Ziyanda,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO163420
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO163420
Regards,
The Mondo Team
Mondo's replyOfficial
23 May 2022, 14:23Hi Ziyanda,
Please note that the MTN line which was processed has been canceled.
Kindly note that you may contact TransUnion in order to clear your credit profile.
An email has been sent to you with TransUnion's contact details.
Your query will now be closed.
Regards,
The Mondo Team
Please note that the MTN line which was processed has been canceled.
Kindly note that you may contact TransUnion in order to clear your credit profile.
An email has been sent to you with TransUnion's contact details.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply23 May 2022, 14:23
Official
Hi Ziyanda,
Please note that the MTN line which was processed has been canceled.
Kindly note that you may contact TransUnion in order to clear your credit profile.
An email has been sent to you with TransUnion's contact details.
Your query will now be closed.
Regards,
The Mondo Team
Please note that the MTN line which was processed has been canceled.
Kindly note that you may contact TransUnion in order to clear your credit profile.
An email has been sent to you with TransUnion's contact details.
Your query will now be closed.
Regards,
The Mondo Team
ZM
Ziyanda M's updateReviewer Update
31 May 2022, 12:22This has cost me alot, my credit record is messed up, i have been saying i need a letter to clear my name at the bank, you are not sending anything i called trans union also but they a proof from you if you saying its sorted.
ZM
Ziyanda M's update31 May 2022, 12:22
Reviewer Update
This has cost me alot, my credit record is messed up, i have been saying i need a letter to clear my name at the bank, you are not sending anything i called trans union also but they a proof from you if you saying its sorted.
Mondo's replyOfficial
31 May 2022, 15:20Hi Ziyanda,
Please note that you may use the email which we sent to you stating that the line is canceled.
Should you require a formal letter, you may contact MTN in order to request one.
Regards,
The Mondo Team
Please note that you may use the email which we sent to you stating that the line is canceled.
Should you require a formal letter, you may contact MTN in order to request one.
Regards,
The Mondo Team
Mondo's reply31 May 2022, 15:20
Official
Hi Ziyanda,
Please note that you may use the email which we sent to you stating that the line is canceled.
Should you require a formal letter, you may contact MTN in order to request one.
Regards,
The Mondo Team
Please note that you may use the email which we sent to you stating that the line is canceled.
Should you require a formal letter, you may contact MTN in order to request one.
Regards,
The Mondo Team