MO
Muller O
1 reviews | Active since Feb 2018
27 Oct 2022, 16:47
Four months ...
Four months worth of emails and phone calls to Mondo - to NO avail. But I just may be lucky to be receive good service this time. Let's hope so
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
27 Oct 2022, 16:52Good day Muller,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262498
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262498
Regards,
The Mondo Team
Mondo's reply27 Oct 2022, 16:52
Official
Good day Muller,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262498
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262498
Regards,
The Mondo Team
Mondo's replyOfficial
12 Dec 2022, 13:53Good day,
Trust you are well.
We have received feedback from MTN with regard to the device you returned to an MTN store.
Unfortunately, we are unable to submit a cancellation, as you only returned 1 device. In order for us to submit a cancellation, you are required to return the 2nd device that came with the order.
Once the device is returned, you may send the return reference number to ***.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
We have received feedback from MTN with regard to the device you returned to an MTN store.
Unfortunately, we are unable to submit a cancellation, as you only returned 1 device. In order for us to submit a cancellation, you are required to return the 2nd device that came with the order.
Once the device is returned, you may send the return reference number to ***.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply12 Dec 2022, 13:53
Official
Good day,
Trust you are well.
We have received feedback from MTN with regard to the device you returned to an MTN store.
Unfortunately, we are unable to submit a cancellation, as you only returned 1 device. In order for us to submit a cancellation, you are required to return the 2nd device that came with the order.
Once the device is returned, you may send the return reference number to ***.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
We have received feedback from MTN with regard to the device you returned to an MTN store.
Unfortunately, we are unable to submit a cancellation, as you only returned 1 device. In order for us to submit a cancellation, you are required to return the 2nd device that came with the order.
Once the device is returned, you may send the return reference number to ***.
Have a good day further.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Dec 2022, 11:54Good Day,
Trust you are well.
You are welcome.
Please note that in order to proceed with a deal, MTN requires the devices to be returned in order for us to submit a cancellation.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that in order to proceed with a deal, MTN requires the devices to be returned in order for us to submit a cancellation.
Regards,
The Mondo Team
Mondo's reply21 Dec 2022, 11:54
Official
Good Day,
Trust you are well.
You are welcome.
Please note that in order to proceed with a deal, MTN requires the devices to be returned in order for us to submit a cancellation.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that in order to proceed with a deal, MTN requires the devices to be returned in order for us to submit a cancellation.
Regards,
The Mondo Team
MO
Muller O's updateReviewer Update
03 Jan 2023, 22:49Hi Mondo People
Did you not read my previous reply?
1. Cancellation of the contract will be my last option.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
Please advise me to what options I have.
Regards
George FM Oosthuizen
***
Did you not read my previous reply?
1. Cancellation of the contract will be my last option.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
Please advise me to what options I have.
Regards
George FM Oosthuizen
***
MO
Muller O's update03 Jan 2023, 22:49
Reviewer Update
Hi Mondo People
Did you not read my previous reply?
1. Cancellation of the contract will be my last option.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
Please advise me to what options I have.
Regards
George FM Oosthuizen
***
Did you not read my previous reply?
1. Cancellation of the contract will be my last option.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
Please advise me to what options I have.
Regards
George FM Oosthuizen
***
Mondo's replyOfficial
12 Jan 2023, 13:19Good Day,
Trust you are well.
Please see below response to the above.
1. Cancellation of the contract will be my last option.
We can submit a cancellation, as you did request cancellation within the 10-day cooling-off period.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
In order to process an alternate deal, we will first need to submit a cancellation for the deal that you have received.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
Due to the device (you currently have) being linked to the contract, we are required to submit a cancellation.
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
In order to submit a cancellation, both devices are required to be returned. You may visit the store where you returned the cellphone and provide the store with this notification, as MTN can only cancel once the entire order is returned.
Regards,
The Mondo Team
Trust you are well.
Please see below response to the above.
1. Cancellation of the contract will be my last option.
We can submit a cancellation, as you did request cancellation within the 10-day cooling-off period.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
In order to process an alternate deal, we will first need to submit a cancellation for the deal that you have received.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
Due to the device (you currently have) being linked to the contract, we are required to submit a cancellation.
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
In order to submit a cancellation, both devices are required to be returned. You may visit the store where you returned the cellphone and provide the store with this notification, as MTN can only cancel once the entire order is returned.
Regards,
The Mondo Team
Mondo's reply12 Jan 2023, 13:19
Official
Good Day,
Trust you are well.
Please see below response to the above.
1. Cancellation of the contract will be my last option.
We can submit a cancellation, as you did request cancellation within the 10-day cooling-off period.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
In order to process an alternate deal, we will first need to submit a cancellation for the deal that you have received.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
Due to the device (you currently have) being linked to the contract, we are required to submit a cancellation.
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
In order to submit a cancellation, both devices are required to be returned. You may visit the store where you returned the cellphone and provide the store with this notification, as MTN can only cancel once the entire order is returned.
Regards,
The Mondo Team
Trust you are well.
Please see below response to the above.
1. Cancellation of the contract will be my last option.
We can submit a cancellation, as you did request cancellation within the 10-day cooling-off period.
2. My first option would be to escalate the upgrade and then to receive the Samsung A73 which I originally requested (- I believe it was wrongly captured as a Samsung A53 with the initial application, but even if it was my mistake, I see no reason for the contract not to be furthered to include the Samsung A73.
In order to process an alternate deal, we will first need to submit a cancellation for the deal that you have received.
3. Or else: Why can't MTN send me a device (Samsung A53) and reinstate the current contract?
Due to the device (you currently have) being linked to the contract, we are required to submit a cancellation.
4. As far as returning the second device is concerned: I was repeatedly told that I cannot return the device (a Samsung watch) as the package was opened - my daughter wanted this deal and as excited, so she opened it. It is however still in its package and has never been used as not one of us in our household has a compatible device.
In order to submit a cancellation, both devices are required to be returned. You may visit the store where you returned the cellphone and provide the store with this notification, as MTN can only cancel once the entire order is returned.
Regards,
The Mondo Team
MO
Muller O's updateReviewer Update
28 Feb 2023, 10:55CONFIRMATION OF CANCELLATION
I still await response to the cancellation.
IRMS ***
Confirmation SMS received: Ref ***
Why is everything at such a slow pace? Nothing gets accomplished?
Regards
George FM Oosthuizen
I still await response to the cancellation.
IRMS ***
Confirmation SMS received: Ref ***
Why is everything at such a slow pace? Nothing gets accomplished?
Regards
George FM Oosthuizen
MO
Muller O's update28 Feb 2023, 10:55
Reviewer Update
CONFIRMATION OF CANCELLATION
I still await response to the cancellation.
IRMS ***
Confirmation SMS received: Ref ***
Why is everything at such a slow pace? Nothing gets accomplished?
Regards
George FM Oosthuizen
I still await response to the cancellation.
IRMS ***
Confirmation SMS received: Ref ***
Why is everything at such a slow pace? Nothing gets accomplished?
Regards
George FM Oosthuizen
MO
Muller O's updateReviewer Update
18 Mar 2023, 11:08MTN and Mondo ... it's been 9 months of NOTHING!! No device ... no cancellation. But you are happy to receive my payment - monthly!!
MO
Muller O's update18 Mar 2023, 11:08
Reviewer Update
MTN and Mondo ... it's been 9 months of NOTHING!! No device ... no cancellation. But you are happy to receive my payment - monthly!!
Mondo's replyOfficial
28 Mar 2023, 15:42Good Day,
Trust you are well.
Please confirm if both devices were returned to MTN.
Regards,
The Mondo Team
Trust you are well.
Please confirm if both devices were returned to MTN.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 15:42
Official
Good Day,
Trust you are well.
Please confirm if both devices were returned to MTN.
Regards,
The Mondo Team
Trust you are well.
Please confirm if both devices were returned to MTN.
Regards,
The Mondo Team
MO
Muller O's updateReviewer Update
29 Mar 2023, 22:22Hi
Of course the devices have been returned to MTN.
Do you people never read your emails?
And do you not keep track of replies and returns and reference numbers etc?
I cannot believe I have to deal with this - it is ridiculous and shocking and extremely disappointing.
10 months now of happiness to receive my payments .. and absolutely NO SERVICE.
Just saying - I have started to switch my contracts to Telkom and Vodacom.
Of course the devices have been returned to MTN.
Do you people never read your emails?
And do you not keep track of replies and returns and reference numbers etc?
I cannot believe I have to deal with this - it is ridiculous and shocking and extremely disappointing.
10 months now of happiness to receive my payments .. and absolutely NO SERVICE.
Just saying - I have started to switch my contracts to Telkom and Vodacom.
MO
Muller O's update29 Mar 2023, 22:22
Reviewer Update
Hi
Of course the devices have been returned to MTN.
Do you people never read your emails?
And do you not keep track of replies and returns and reference numbers etc?
I cannot believe I have to deal with this - it is ridiculous and shocking and extremely disappointing.
10 months now of happiness to receive my payments .. and absolutely NO SERVICE.
Just saying - I have started to switch my contracts to Telkom and Vodacom.
Of course the devices have been returned to MTN.
Do you people never read your emails?
And do you not keep track of replies and returns and reference numbers etc?
I cannot believe I have to deal with this - it is ridiculous and shocking and extremely disappointing.
10 months now of happiness to receive my payments .. and absolutely NO SERVICE.
Just saying - I have started to switch my contracts to Telkom and Vodacom.
Mondo's replyOfficial
04 Apr 2023, 10:53Good Day,
Thank you for the above response.
Please note that we have escalated a cancellation request to the MTN Cancellations Team.
Once we receive feedback, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Thank you for the above response.
Please note that we have escalated a cancellation request to the MTN Cancellations Team.
Once we receive feedback, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply04 Apr 2023, 10:53
Official
Good Day,
Thank you for the above response.
Please note that we have escalated a cancellation request to the MTN Cancellations Team.
Once we receive feedback, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Thank you for the above response.
Please note that we have escalated a cancellation request to the MTN Cancellations Team.
Once we receive feedback, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
MO
Muller O's updateReviewer Update
05 May 2023, 14:39Good day
An apology at this late stage - and yet another month has passed - is just not good enough.
It has been nine months already?? This has crossed the path of *********, unprofessional and unacceptable business practice months ago.
Please wake up and do something. The least I would expect is to refund me for products not delivered.
An apology at this late stage - and yet another month has passed - is just not good enough.
It has been nine months already?? This has crossed the path of *********, unprofessional and unacceptable business practice months ago.
Please wake up and do something. The least I would expect is to refund me for products not delivered.
MO
Muller O's update05 May 2023, 14:39
Reviewer Update
Good day
An apology at this late stage - and yet another month has passed - is just not good enough.
It has been nine months already?? This has crossed the path of *********, unprofessional and unacceptable business practice months ago.
Please wake up and do something. The least I would expect is to refund me for products not delivered.
An apology at this late stage - and yet another month has passed - is just not good enough.
It has been nine months already?? This has crossed the path of *********, unprofessional and unacceptable business practice months ago.
Please wake up and do something. The least I would expect is to refund me for products not delivered.