1 reviews | Active since Apr 2011
Forcing sale on you
1st when your representatives called me they said that I would receive a WIFI router, when the item was deliver I opened the package and notice they have send me a tablet on 21 June 2018. I then called them immediately and said that I received the wrong package, they said no they would collect the tablet, and the upgrade would be cancelled the following reference number was received 1- ********** ********** . The I received a sms on 25 June 2018 indicating that ref number 1- ********** ********** has been closed. I was under the impression that the upgrade has been cancelled and I was just waiting for your representatives to come and collect the table. I then called on 09 July 2018 at 12:50 ********** and asked them when will they be collecting the tabled. They said that the courier has cancelled the collection, I asked why because I still have the tabled, shocked the lady said she will log another collection. I received the following reference number 1- ********** ********** . On 11 July I received Vodacom's invoice indicating that I should pay for an upgrade and installment. I then called vodacom accounts, the transferred me to numerous extensions, where I was cut off often, eventual vodacom sales extension said they are unable to help me I should call ********** . which I did at 12:50, the lady assured me I should not worry as my cancellation has been logged , she would send the courier to collect the tablet. I asked for a reference number she said I can use the same reference number 1- ********** ********** , and it should take 3 working days on 17 July 2018 at 14:38 I called vodacoms representatives again and, said that the courier still has not come and collected the table, the lady then told me the couriers has cancelled the collection. I then asked why an she could not provide a valid reason. She said she would once again request the couriers to collect, I asked for a reference number and was provided with ********** 745.. The issue is with Buy Modo and RAM couriers, please resend me the invoice indicating that the additional fees has been removed. I did my part on the cancellations and repeatedly having to call them to come and collect. I think they want to FORCE me the keep this new upgrade and table, I will not stand for this. VODACOM I hope you can resolve this matter with your representatives, and in the future I DONT WANT ANY REPRESENTATIVES CALLING ME ON VODACOM'S BEHALFE
Good Afternoon Angelique
Thank you for raising your query with us.
As per conversation, cancellation will be submitted and feedback provided once completed.
Kind regards
Mondo team
Good Afternoon Angelique
Thank you for raising your query with us.
As per conversation, cancellation will be submitted and feedback provided once completed.
Kind regards
Mondo team
