TM
Tankiso M

1 reviews | Active since Jul 2012

16 Aug 2016, 13:24

Forced and false contract

<p>I received a call from Mondo Mobile offering to reduce the premium on my data contract. I agreed and clearly specified on numerous occasions that I accept only if it's not another contract. He assured me it wasn't. To my surprise, the guy added another contract to my name and didn't even reduce the original premium. I lodged a complaint with Mondo Mobile and was told the investigator would call me. He didn't. I called again and was told that the investigator deemed my complaint valid after listening to the recording. Again he was supposed to call to tell me the action that would be taken. He didn't.</p> <p>Mondo Mobile, I want you to cancel is contract and give me back my money. None of the conditions were met, That guy **** to me yet you take my money every month. This is my last attempt to sort this with you.</p>

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Replies (2)
Mondo
Mondo's reply16 Aug 2016, 13:41
Official

Good day Tankiso,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply16 Jan 2017, 16:50
Official

Hello Tankiso, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***