Follow up calls to customer

Good day, I would like to place on record that after having a lot of difficulty getting Mondo to react to my situation, I have had a turn around with one of their employees. KIMONA has been contacting me on a regular basis asking if everything has been taken care of. She has been very sympathetic when I have not reported any activity on my behalf, and has assured me each time she will get on to the situation. I am happy to report everything has been sorted out and I am now just waiting for the refund of the money taken off my Vodacom contract. Thank you so much Kimona for your genuine concern and help. I do appreciate it immensely.