FIX IT

I am giving a 2 Star rating for the wonderful service I received from the consultant & the contract option that I'm on. The rest of the rating went towards the bad service received from thereafter. Towards the end of June, beginning of July, I received a call from a female Mondo consultant , of whom I cannot recall the name, who offered me a beautiful Telkom contract that I was already considering at that time, but i told her that I was currently out of funds and would rather they call me towards the end of the following month. Instead, because she was really nice and insisted I take the package offered as it was on special & it might end, she said will speak to her leader in order to waiver the connection fee. I waited on the line for quite some time as she consulted with her boss. Her boss came to the line and confirmed and guaranteed me that in the next month, they will only be debiting R150.00 fixed amount that i will be paying for the rest of the contract with no extra costs whatsoever and the connection fee wavered, Because by then, I had already informed them that I'm not itting well financially. To get to the conclusion, I'm now sitting with a bill of R681.95 on the second month merely because the 1st debit order bounced, as there was a request to debit R315.00... R200 activation fee, which I was advised I won't be paying for. I therefore cannot be paying for that and cannot account to the bank charges added onto the account due to a debit order bouncing off whereas there was sufficient money in my account, except that the money requested was higher than the money expected to be debited of which is not even my fault. FIX THIS!!!!!!!!!!!