MK
Mariska K
1 reviews | Active since Jan 2023
06 Jan 2023, 10:42
Firstly the prices on the website is not the same as the prices they give over the phone.When I was still explaining to the lady I will go back on the website to check for other deals she dropped the phone in my ear.Very very poor service.
Firstly the prices on the website is not the same as the prices they give over the phone.When I was still explaining to the lady I will go back on the website to check for other deals she dropped the phone in my ear.Very very poor service.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Jan 2023, 11:19Good day Mariska,
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO326581
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO326581
Regards,
The Mondo Team
Mondo's reply06 Jan 2023, 11:19
Official
Good day Mariska,
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO326581
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO326581
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 10:07Hi Mariska,
Trust you are well.
Please note that we did look into your query.
As per our website, we indicate the following; "All our deals are subject to stock availability and are network dependent".
Due to the above, a sales agent will offer you an alternate deal that is in stock and currently available.
The agent who you did speak to will be addressed accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we did look into your query.
As per our website, we indicate the following; "All our deals are subject to stock availability and are network dependent".
Due to the above, a sales agent will offer you an alternate deal that is in stock and currently available.
The agent who you did speak to will be addressed accordingly.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 10:07
Official
Hi Mariska,
Trust you are well.
Please note that we did look into your query.
As per our website, we indicate the following; "All our deals are subject to stock availability and are network dependent".
Due to the above, a sales agent will offer you an alternate deal that is in stock and currently available.
The agent who you did speak to will be addressed accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we did look into your query.
As per our website, we indicate the following; "All our deals are subject to stock availability and are network dependent".
Due to the above, a sales agent will offer you an alternate deal that is in stock and currently available.
The agent who you did speak to will be addressed accordingly.
Regards,
The Mondo Team