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Herman D

1 reviews | Active since Oct 2019

14 Jun 2022, 12:12

First time, no pillar to post

A very friendly operator handled my request telephonically. I even had the chance to explain my reasons why I had to cancel the contract. He handled my query professional, and on the first time. I feel regret that I could not rate their service after the phonecall, as I was transferred from the frustrating Vodacom (I'll review them now after this) to them. But I would have pressed a 5 for Excellence

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Replies (3)
Mondo
Mondo's reply14 Jun 2022, 12:14
Official
Good Day, Thank you for posting a compliment on the services you received from Varashin . Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
HD
Herman D's update12 Jul 2022, 11:40
Reviewer Update
I am changing my review and altering my rating for Mondo to 2 stars. The very first phone call was raising hope and giod expectations with me. But now after one month of no resolution to my request, I am frustrated! I phoned out all my airtime to keep on repeating my request over and over again! Then the operators just tell me that "today we'll escalate it, and you should get an email at the end of the day"
For 30 days now!
Mondo
Mondo's reply19 Jul 2022, 08:54
Official
Hi Herman,

Please note that your query has been escalated to the relevant department for urgent assistance.

We do apologize for the delay.

Regards,

The Mondo Team