SS
Sthembiso S
1 reviews | Active since Sept 2017
13 Sept 2017, 12:19
Feedback not enough
Having received a report that the contract is now cancelled, may I kindly request that you send me proof in black and white to confirm cancellation and advice on how and when the money will be credited back to my account. I use this platform now because no one ever answers your fones
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Mondo's replyOfficial
13 Sept 2017, 12:40Good day Sthembiso
We apologize for not being able to assist to take your call. We are busy upgrading our Inbound IVR System and this has affected our Service Level. This upgrade will however assist us to ensure we manage more Inbound calls effectively.
We do appreciate your feedback as this reminds us that we must ensure that we are able to service more customers speedily.
One of our consultants will contact you shortly.
Regards,
Mondo Team
***
Best regards,
Mondo's reply13 Sept 2017, 12:40
Official
Good day Sthembiso
We apologize for not being able to assist to take your call. We are busy upgrading our Inbound IVR System and this has affected our Service Level. This upgrade will however assist us to ensure we manage more Inbound calls effectively.
We do appreciate your feedback as this reminds us that we must ensure that we are able to service more customers speedily.
One of our consultants will contact you shortly.
Regards,
Mondo Team
***
Best regards,