FEEDBACK AND ASSISTANCE REQUIRED

I have accepted the contract in December. Received sim cards and requested numbers to be ported. After many follow ups, only my number was ported (In January only). (Instruction never sent/read/attended to???) I was promised that I will be accommodated in a way to make up for the fact that I could not use my contract yet (for both numbers). I was sent to Telkom per telephone , to branches, back to the Telkom telephone numbers, back to mondo, etc.. to try and port the second number, WHICH IS STILL NOT DONE and as a result the second sim card could not be used yet….. When accepting this contract, I was informed that my first deduction will be 26th of January. I asked many times to confirm that my debit order will NEVER be more than R99 for the first sim card plus R69 for the second sim card combined. This was promised. Only to find out now that Telkom wants to debit my account tomorrow (wrong debit order date as well) with R 302.00 ????? UNACCEPTABLE, THIS IS NOT WHAT I WAS INFORMED OR WHAT WAS SOLD TO ME. I am blocked at all angles when trying to speak to a manager at Mondo. I want to cancel this contract. Now I am being told that I will need to pay penalties. For what? For Mondo not delivering service??? PLEASE HELP. This is no way to treat customers!!!