NS
Ntsiko S
1 reviews | Active since Feb 2023
16 Feb 2023, 10:34
Feedback
The length of time it takes to receive feedback is extremely long
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
16 Feb 2023, 10:37Good day Ntsiko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO349333
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO349333
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 10:37
Official
Good day Ntsiko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO349333
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO349333
Regards,
The Mondo Team
Mondo's replyOfficial
17 Feb 2023, 13:50Hi Ntsiko,
Trust you are well.
As per your telephonic discussion with our Customer Care Team, please note that we are unable to process a deal for you as you are on the old MTN system.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with our Customer Care Team, please note that we are unable to process a deal for you as you are on the old MTN system.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Feb 2023, 13:50
Official
Hi Ntsiko,
Trust you are well.
As per your telephonic discussion with our Customer Care Team, please note that we are unable to process a deal for you as you are on the old MTN system.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with our Customer Care Team, please note that we are unable to process a deal for you as you are on the old MTN system.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team