WV
Wihan V

1 reviews | Active since Jun 2016

23 Jun 2016, 09:52

Fed Up with claims being made, and nothing being done about it

<p>I have phoned on the 29th of April 2016, to cancel my tablet with Mondo/Telkom Mobile, as it still where in the 7day cooling period and I could not use it in town, because of the no coverage it has in Beaufort West.I have spoken to a Christian/Christen and he gave me all the details regarding sending back the tablet with all the accessories it came with.</p> <p>I immediately contacted a courier company, RAM, and they came to collect the parcel the Friday afternoon of 29/04/2016.</p> <p>After they received the parcel, they refunded my R99.00 service fee and my courier costs.</p> <p>I assumed the deal were concluded, but yesterday afternoon, an amount of R356.66 were deducted from my account. I phoned Telkom Mobi and they said that there is still one number activated and I don't even have the tablet or a sim of Telkom any more, as I have sent everything as it was when the parcel came, baxk to Mondo.They told me that I must phone Mondo.</p> <p>I have spoken to Phindile on 1/06/2016 time of 09:12. She told me that I must send an email.</p> <p>Please remove this contract or what this deal might be, from my name. I am going to the bank to reverse and stop this debit order.</p> <p>I am very unhappy about this matter, as I thought that the matter were done on the day I phoned to send back the tablet. You can track back the phone call as well, as it has been recorded.</p> <p>I hope that this matter will be sorted out immediately.</p> <p>They have phoned me about this matter, but not long after that, another bedit order went through.</p> <p>I phoned tham again about this matter, and Christian/Christen, told me that I must email again.</p> <p>Hi Kimona</p> <p>Please see email below. I am very very upset and now fedup with this matter. I have just spoken to Christian.</p> <p>This morning there were another R588.66 deducted from my account. It costs me money every time I must reverse the debit order.</p> <p>Please sort out this matter. If it is not sorted out today, I will be lodging a complain to Hello Peter, as it seems now a days it is the only matter when a matter gets sorted out.</p> <p> </p> <p>Please sort this out, as you are making my name bad at the Credit Bureau and I do not have any deals with Mondo/Telkom.</p> <p> </p> <p> </p>

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Replies (1)
Mondo
Mondo's reply24 Jun 2016, 06:31
Official

Good day Wihan

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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