ZD
Ziphozihle D
1 reviews | Active since Mar 2021
07 Feb 2023, 10:55
Faulty device , bad admin issues to get it sorted. im beyond angry
if only i knew applying a contract in this manner and through this service was gonna give me stress and sleepless nights and waste my time and fuel , i wouldn't have. im so unhappy , stuck with a modem device i cant use while 350 pm is going off my account
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
07 Feb 2023, 11:14Good day Ziphozihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344147
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344147
Regards,
The Mondo Team
Mondo's reply07 Feb 2023, 11:14
Official
Good day Ziphozihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344147
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO344147
Regards,
The Mondo Team
ZD
Ziphozihle D's updateReviewer Update
12 Feb 2023, 15:32So I'm in the store right now trying to return the device n they taking a full 40 minutes to just take in the device.like they don't know what they doing. The store is SABC2311 MTN Store - Kyalami Corner 53 - Midrand
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Ziphozihle D's update12 Feb 2023, 15:32
Reviewer Update
So I'm in the store right now trying to return the device n they taking a full 40 minutes to just take in the device.like they don't know what they doing. The store is SABC2311 MTN Store - Kyalami Corner 53 - Midrand
Mondo's replyOfficial
16 Feb 2023, 08:26Hi Ziphozihle,
We do apologize for the inconvenience caused.
Our team will be in contact with you today.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Our team will be in contact with you today.
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 08:26
Official
Hi Ziphozihle,
We do apologize for the inconvenience caused.
Our team will be in contact with you today.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Our team will be in contact with you today.
Regards,
The Mondo Team
ZD
Ziphozihle D's updateReviewer Update
27 Mar 2023, 21:33Hello
I have not been assisted still. 4th debit order went out once more. No serviced rendered to me
I have not been assisted still. 4th debit order went out once more. No serviced rendered to me
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Ziphozihle D's update27 Mar 2023, 21:33
Reviewer Update
Hello
I have not been assisted still. 4th debit order went out once more. No serviced rendered to me
I have not been assisted still. 4th debit order went out once more. No serviced rendered to me
Mondo's replyOfficial
29 Mar 2023, 09:52Hi Ziphozihle,
Trust you are well.
As discussed with our customer care team last month, a collection & cancellation will be submitted for you.
A collection is in progress and DSV couriers will be in contact with you in order to set an appointment for collection.
Once the device is returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with our customer care team last month, a collection & cancellation will be submitted for you.
A collection is in progress and DSV couriers will be in contact with you in order to set an appointment for collection.
Once the device is returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 09:52
Official
Hi Ziphozihle,
Trust you are well.
As discussed with our customer care team last month, a collection & cancellation will be submitted for you.
A collection is in progress and DSV couriers will be in contact with you in order to set an appointment for collection.
Once the device is returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with our customer care team last month, a collection & cancellation will be submitted for you.
A collection is in progress and DSV couriers will be in contact with you in order to set an appointment for collection.
Once the device is returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
ZD
Ziphozihle D's updateReviewer Update
29 Mar 2023, 19:52Hi
The device was taken away from me more than 3 weeks ago now, Kind regards
The device was taken away from me more than 3 weeks ago now, Kind regards
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Ziphozihle D's update29 Mar 2023, 19:52
Reviewer Update
Hi
The device was taken away from me more than 3 weeks ago now, Kind regards
The device was taken away from me more than 3 weeks ago now, Kind regards
Mondo's replyOfficial
04 Apr 2023, 11:07Hi Ziphozihle,
Trust you are well.
Thank you for the above confirmation.
Please note that we have sent a cancellation request to MTN.
Once we receive cancellation confirmation, we will notify you.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above confirmation.
Please note that we have sent a cancellation request to MTN.
Once we receive cancellation confirmation, we will notify you.
Regards,
The Mondo Team
Mondo's reply04 Apr 2023, 11:07
Official
Hi Ziphozihle,
Trust you are well.
Thank you for the above confirmation.
Please note that we have sent a cancellation request to MTN.
Once we receive cancellation confirmation, we will notify you.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above confirmation.
Please note that we have sent a cancellation request to MTN.
Once we receive cancellation confirmation, we will notify you.
Regards,
The Mondo Team
ZD
Ziphozihle D's updateReviewer Update
19 Apr 2023, 11:33Hi
I have not been assisted and MTN is billing me still. I ddnt pay last month and now it is ruining my credit score as they are saying i have defaulted on my contract, i dont know what else to do, u guys are not helping at alll
I have not been assisted and MTN is billing me still. I ddnt pay last month and now it is ruining my credit score as they are saying i have defaulted on my contract, i dont know what else to do, u guys are not helping at alll
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Ziphozihle D's update19 Apr 2023, 11:33
Reviewer Update
Hi
I have not been assisted and MTN is billing me still. I ddnt pay last month and now it is ruining my credit score as they are saying i have defaulted on my contract, i dont know what else to do, u guys are not helping at alll
I have not been assisted and MTN is billing me still. I ddnt pay last month and now it is ruining my credit score as they are saying i have defaulted on my contract, i dont know what else to do, u guys are not helping at alll
ZD
Ziphozihle D's updateReviewer Update
26 Apr 2023, 20:15another debit order with no services rendered, what else should i do now , honestly
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Ziphozihle D's update26 Apr 2023, 20:15
Reviewer Update
another debit order with no services rendered, what else should i do now , honestly
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Ziphozihle D's updateReviewer Update
10 Jul 2023, 09:58Good day, I have been waiting for my refund for 3 months now with no assistance. Kindly assist
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Ziphozihle D's update10 Jul 2023, 09:58
Reviewer Update
Good day, I have been waiting for my refund for 3 months now with no assistance. Kindly assist