GvdW
Griet van der Walt
1 reviews | Active since Feb 2018
07 Aug 2019, 11:06
FALSLY INFORMATION AND STRUGGEL TO FETCH THERE DEVICE FOR NO SIGNAL IN MY AREA
Mondo sell me this contract with falsly information, they said I will had signal were I'm staying and there is no signal for data at our area. Also they did add my debit order with my telephone, this is incorrect because of 2 different contracts. I'm struggeling for 2 to 3 months. Mondo just promise that their courier will get in contact with me, and nothing happend. I even were at Telkom but they could not help me. They still deduct the money off my account, and still I do not have any service with this device. Very bad service from Mondo and Telkom.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
07 Aug 2019, 11:08Good Day Griet,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply07 Aug 2019, 11:08
Official
Good Day Griet,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
07 Aug 2019, 17:03Good Day Griet,
Please note that the courier company will uplift your package tomorrow.
We will call you to confirm if this has been done.
We will call you to confirm if this has been done.
Kind Regards,
Mondo Team
Mondo's reply07 Aug 2019, 17:03
Official
Good Day Griet,
Please note that the courier company will uplift your package tomorrow.
We will call you to confirm if this has been done.
We will call you to confirm if this has been done.
Kind Regards,
Mondo Team
Mondo's replyOfficial
08 Aug 2019, 14:43Good Day Griet,
You have confirmed with our consultant that your package has been uplifted.
We will submit the cancellation when the device is returned to our office.
We will submit the cancellation when the device is returned to our office.
Kind Regards,
Mondo Team
Mondo's reply08 Aug 2019, 14:43
Official
Good Day Griet,
You have confirmed with our consultant that your package has been uplifted.
We will submit the cancellation when the device is returned to our office.
We will submit the cancellation when the device is returned to our office.
Kind Regards,
Mondo Team
Mondo's replyOfficial
13 Aug 2019, 16:44Good Day Griet,
Please note that we are still awaiting receipt of your device from the courier company.
Once this is returned to our office we will submit the cancellation.
We will continue to keep you updated on the progress of this.
Have a lovely day further.
Kind Regards,
Mondo Team
Mondo's reply13 Aug 2019, 16:44
Official
Good Day Griet,
Please note that we are still awaiting receipt of your device from the courier company.
Once this is returned to our office we will submit the cancellation.
We will continue to keep you updated on the progress of this.
Have a lovely day further.
Kind Regards,
Mondo Team
Mondo's replyOfficial
14 Aug 2019, 13:41Good Day Griet,
Please note that we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply14 Aug 2019, 13:41
Official
Good Day Griet,
Please note that we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
16 Aug 2019, 11:57Good Day Griet,
Please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to email us or call us.
Should you have any further queries please feel free to email us or call us.
Kind Regards,
Mondo Team
Mondo's reply16 Aug 2019, 11:57
Official
Good Day Griet,
Please note that your contract has been successfully cancelled and your query is resolved.
Should you have any further queries please feel free to email us or call us.
Should you have any further queries please feel free to email us or call us.
Kind Regards,
Mondo Team