False sales and pathetic client services (Vodacom and Mondo)

I'm with Vodacom. We were contacted by Mondo for an upgrade on 18/01/2021. There were 3 contracts in question.

Contract 1 was for a Mecer Guru Pro laptop. During the sale, I asked the consultant distinctly if it came with the Office software and Norton Antivirus software as advertised on the Vodacom website and she confirmed that it did. We received the laptop on 20/01/2021 without the software. After contacting Mondo, we were offered 2 months free subscription or that we return the item for collection. We chose to return the item and we still waiting collection.

Contract 2 and 3 was the same contract for a Samsung A31 with an addon for the Galaxy Active watch. Once again we distinctly asked for 1 black watch and 1 rose gold watch. The black watch and A31 was delivered along with the Mecer Guru Pro on 20/01/2021. The other one was not delivered and on querying it, we were told that they were out of stock due to the phone color hence the delay. We understood this and waited patiently. We then queried this on 22/01/2021, the consultant promised delivery by Monday 25/01/2021. The items were received on the date but the watch color was also black. Upon querying this with Mondo, the call center consultants explained that they cannot guarantee the color. This was not the case during the sale of the contract. Both contracts were sold to us on false pretenses. After countless calls to the call center, the only option that I have been given is that the parcel must be collected before anything can be done. There turnaround times for this has varied between the the different consultants from 3 days to 5 days to 7 days to 12 days. All in all meaning that this upgrade will take about 3 weeks to be finalized !!! This is by far the most pathetic service I have received by any institution in SA.

To make matters worst, this was offered to me as a reward for my more than 15 year loyalty to Vodacom and this is the kind of service I get? Vodacom on the other hand, continuously shifts me back to Mondo.

Mondo would be better of with bots at there call center. The only thing I have been hearing is CAN I ARRANGE COLLECTION from all of the consultants I have spoken to.... I kid you not. That is literally the only thing each and every one of them say to you. Is that how you do business? PATHETIC!!

I demand that all 3 transactions be reversed and that I never hear from them again!!