RH
Rochelle H
1 reviews | Active since Aug 2019
02 Oct 2021, 13:37
False promises and lies!!!!!
The migration on my account was supposed to be cancelled as of 1 October 2021 by YOUR COMPANY and VODACOM were suppose to move me back to my original contract - THIS HAS NOT HAPPENED!
Mondo keep referring me to Vodacom - Vodacom says the problem is on Mondo’s end!
Excuse me ….??? I am the customer - why should I be following up on communications between the two parties!!
I am fed up!! I want answers and I want my package adjusted immediately!
2 months of back and forth - false promises made - NOTHING HAS BEEN SORTED OUT! I WILL NOT BE PAYING FOR THE MIGRATED PACKAGE THIS MONTH!! Mondo can sort this out with Vodacom!
I suggest someone calls me urgently!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Oct 2021, 13:44 Hi Rochelle,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140392.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140392.
Regards,
The Mondo Team
Mondo's reply02 Oct 2021, 13:44
Official
Hi Rochelle,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140392.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140392.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Oct 2021, 15:42Hi Rochelle,
Trust you are well.
As discussed with Mondo, please note that your migration reversal has been done and credit will be done at the end of next week.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your migration reversal has been done and credit will be done at the end of next week.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply07 Oct 2021, 15:42
Official
Hi Rochelle,
Trust you are well.
As discussed with Mondo, please note that your migration reversal has been done and credit will be done at the end of next week.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your migration reversal has been done and credit will be done at the end of next week.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team