NK
Nastassja K
1 reviews | Active since May 2020
27 Mar 2023, 16:16
False promises
It's sad I have to struggle so much just to increase my line speed. A sales lady called and sold a product with specif pricing that ended up being a lie. An Investigation was done and my claim was valid. I was rather calm and accepted the R1500 free credit on my account and promised I could increase my speed though I had to now pay more than what was said on sales call. I was asked to wait a month and call again for the migration which I did. I keep calling and being promised a call back for three days now. I could have taken the whole false advertising much further but because of the service I received the day the claim was valid I decided to just leave it but now the service is absolutely **********. Maybe I should take the whole thing further 🤔💔
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
27 Mar 2023, 16:27Good day Nastassja,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO371606
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO371606
Regards,
The Mondo Team
Mondo's reply27 Mar 2023, 16:27
Official
Good day Nastassja,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO371606
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO371606
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 08:12Hi Nastassja,
Trust you are well.
Please note that the above consultant by the name of Gugu is part of our internal retentions department and does have the ability to process a migration.
Due to this, a request was sent to Gugu to assist further.
Regards,
The Mondo Team
Trust you are well.
Please note that the above consultant by the name of Gugu is part of our internal retentions department and does have the ability to process a migration.
Due to this, a request was sent to Gugu to assist further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 08:12
Official
Hi Nastassja,
Trust you are well.
Please note that the above consultant by the name of Gugu is part of our internal retentions department and does have the ability to process a migration.
Due to this, a request was sent to Gugu to assist further.
Regards,
The Mondo Team
Trust you are well.
Please note that the above consultant by the name of Gugu is part of our internal retentions department and does have the ability to process a migration.
Due to this, a request was sent to Gugu to assist further.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 09:22Hi Nastassja,
Trust you are well.
Please note that our retentions department has been in contact with you and has resolved the query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that our retentions department has been in contact with you and has resolved the query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 09:22
Official
Hi Nastassja,
Trust you are well.
Please note that our retentions department has been in contact with you and has resolved the query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that our retentions department has been in contact with you and has resolved the query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Mar 2023, 11:51 Hi Nastassja,
Thank you for reaching out to us.
As per the MTN system, our internal retention team has processed a migration on your line.
Please see below deal processed, as discussed;
MyMTN Home Uncapped FLTE 30Mbps FUP 700GB 4Mbps
This does reflect on the MTN system, therefore, should you not be receiving the allocation, you may contact MTN at *** or you may visit an MTN direct store.
Regards,
The Mondo Team
Thank you for reaching out to us.
As per the MTN system, our internal retention team has processed a migration on your line.
Please see below deal processed, as discussed;
MyMTN Home Uncapped FLTE 30Mbps FUP 700GB 4Mbps
This does reflect on the MTN system, therefore, should you not be receiving the allocation, you may contact MTN at *** or you may visit an MTN direct store.
Regards,
The Mondo Team
Mondo's reply31 Mar 2023, 11:51
Official
Hi Nastassja,
Thank you for reaching out to us.
As per the MTN system, our internal retention team has processed a migration on your line.
Please see below deal processed, as discussed;
MyMTN Home Uncapped FLTE 30Mbps FUP 700GB 4Mbps
This does reflect on the MTN system, therefore, should you not be receiving the allocation, you may contact MTN at *** or you may visit an MTN direct store.
Regards,
The Mondo Team
Thank you for reaching out to us.
As per the MTN system, our internal retention team has processed a migration on your line.
Please see below deal processed, as discussed;
MyMTN Home Uncapped FLTE 30Mbps FUP 700GB 4Mbps
This does reflect on the MTN system, therefore, should you not be receiving the allocation, you may contact MTN at *** or you may visit an MTN direct store.
Regards,
The Mondo Team
NK
Nastassja K's updateReviewer Update
31 Mar 2023, 12:46Mtn say it's your issue
NK
Nastassja K's update31 Mar 2023, 12:46
Reviewer Update
Mtn say it's your issue
Mondo's replyOfficial
03 Apr 2023, 08:18Hi Nastassja,
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Mondo's reply03 Apr 2023, 08:18
Official
Hi Nastassja,
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Apr 2023, 08:19Hi Nastassja,
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Mondo's reply03 Apr 2023, 08:19
Official
Hi Nastassja,
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
This was processed on the MTN system and it does reflect.
You may visit an MTN direct store for further assistance.
Regards,
The Mondo Team