OD
Otsile D
1 reviews | Active since Feb 2019
05 Feb 2019, 14:46
False promises
I app**** for an MTN contract online and I was contacted by Mondo on 24 January 2019 to complete the application. I was then informed my device will be delivered between 3 - 5 business days. Today is the 10th business day but i still have not received my device. I have been following with the team from Mondo and I was told the application is still pending. The call before that i was told they were waiting for stock. If this issue is not resolved by the end of day I will be cancelling the contract and looking at alternatives.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
05 Feb 2019, 15:04Good Day Otsile,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply05 Feb 2019, 15:04
Official
Good Day Otsile,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
07 Feb 2019, 17:12Good Day Otsile,
Please note that we have submitted your details to the network service provider.
We are awaiting feedback from them and will revert with feedback as soon as they advise on a way forward.
Kind Regards,
Mondo Team
Please note that we have submitted your details to the network service provider.
We are awaiting feedback from them and will revert with feedback as soon as they advise on a way forward.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply07 Feb 2019, 17:12
Official
Good Day Otsile,
Please note that we have submitted your details to the network service provider.
We are awaiting feedback from them and will revert with feedback as soon as they advise on a way forward.
Kind Regards,
Mondo Team
Please note that we have submitted your details to the network service provider.
We are awaiting feedback from them and will revert with feedback as soon as they advise on a way forward.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
09 Feb 2019, 16:05Good Day Otsile,
Please note that we have emailed the network service provider to advise if it is possible to change the device.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that we have emailed the network service provider to advise if it is possible to change the device.
We will revert with feedback.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply09 Feb 2019, 16:05
Official
Good Day Otsile,
Please note that we have emailed the network service provider to advise if it is possible to change the device.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that we have emailed the network service provider to advise if it is possible to change the device.
We will revert with feedback.
Kind Regards,
Mondo Team
Best regards,
OD
Otsile D's updateReviewer Update
12 Feb 2019, 13:42Please provide feedback from request above.
OD
Otsile D's update12 Feb 2019, 13:42
Reviewer Update
Please provide feedback from request above.
Mondo's replyOfficial
12 Feb 2019, 13:52Good Day Otsile,
As per your request, we have asked the network service provider to advise when will we receive stock in order to have your device sent to you. We will keep you updated on the progress of this. Please feel free to email our consultant should you have any further queries.
Kind Regards,
Mondo Team
As per your request, we have asked the network service provider to advise when will we receive stock in order to have your device sent to you. We will keep you updated on the progress of this. Please feel free to email our consultant should you have any further queries.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply12 Feb 2019, 13:52
Official
Good Day Otsile,
As per your request, we have asked the network service provider to advise when will we receive stock in order to have your device sent to you. We will keep you updated on the progress of this. Please feel free to email our consultant should you have any further queries.
Kind Regards,
Mondo Team
As per your request, we have asked the network service provider to advise when will we receive stock in order to have your device sent to you. We will keep you updated on the progress of this. Please feel free to email our consultant should you have any further queries.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
14 Feb 2019, 16:23Good Day Otsile,
As per your conversation with our consultant earlier, we have submitted a cancellation of the application to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your conversation with our consultant earlier, we have submitted a cancellation of the application to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply14 Feb 2019, 16:23
Official
Good Day Otsile,
As per your conversation with our consultant earlier, we have submitted a cancellation of the application to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your conversation with our consultant earlier, we have submitted a cancellation of the application to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
18 Feb 2019, 08:55Good Day Otsile,
Please note that we have followed up on your cancellation and requested for the network service provider to prioritize this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up on your cancellation and requested for the network service provider to prioritize this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply18 Feb 2019, 08:55
Official
Good Day Otsile,
Please note that we have followed up on your cancellation and requested for the network service provider to prioritize this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up on your cancellation and requested for the network service provider to prioritize this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
18 Feb 2019, 17:27Good Day Otsile,
As discussed with Kimona, please note that your application has been successfully terminated.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that your application has been successfully terminated.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply18 Feb 2019, 17:27
Official
Good Day Otsile,
As discussed with Kimona, please note that your application has been successfully terminated.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that your application has been successfully terminated.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Best regards,