1 reviews | Active since Jan 2017
False information. ****med into a contract on a product I was told was at no additional charge
<p>They called me in March claiming there was some promotion and benifits that vodacom is offering it's customers. They offered me some benefit of 5BG for the R199.00 I pay on my contract for data and talktime as appossed to just 1GB. It was a bit confusing. Then they also offered me a vodacom wifi router. I specifically asked if it was at any additional charge over and above my current contract which she answered no. I doubled checked and asked again if it was included in my current contract and not charged over and above my current contract, to which she answered yes. They sent me this device in march. Only in May I got charged for it. Now I am disputing it as I only found out now that it was an additional contract at an additional charge! Had they charged me within 14 days I could have disputed it immediately within 14 days! This is *****! It is unacceptable to misrepresent a product, contract and charges! I was never willing to accept another contract at an additional charge. I want a refund and they must take this device which I never even wanted but only accepted it as I was under the understanding it was an add -on "gift" product to promote the purchase of more data. They also refuse to send me a copy of the recording stipulating security nonsense as the excuse to now be able to provide me with the recording. I have lodged a complaint with Vodacom and Modo Mobile and expect this to be resolved within 7 working days. Failing which I will be reporting this ********** transaction to the Consumer Protection Act. </p>
Good day Candice,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Candice,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
After Bianca from Mondo mobile admitted I was **** to after they listened to the voice recording. They promised to cancel the contract and arrange a refund. Byt they still refuse to supply me with a copy of the voice recording even when I agreed to collect it at a Vodacom store. To date Vodacom have confirmed that Mondo made a note syaing they have submitted a cancellation request but Vodacom have confirmed that NO actual cancellation request was received from Mondo. I have called Mondo and left messages but no one calls me back and Vodacom have "escalated" it again.
After Bianca from Mondo mobile admitted I was **** to after they listened to the voice recording. They promised to cancel the contract and arrange a refund. Byt they still refuse to supply me with a copy of the voice recording even when I agreed to collect it at a Vodacom store. To date Vodacom have confirmed that Mondo made a note syaing they have submitted a cancellation request but Vodacom have confirmed that NO actual cancellation request was received from Mondo. I have called Mondo and left messages but no one calls me back and Vodacom have "escalated" it again.
