fM
francis M

1 reviews | Active since Sept 2021

01 Sept 2021, 19:09

False information

False information. Was called by a sales person for 20 gig data deal with MTN as service provider. Only found later that the deal is actually 4gigs of data, now they don't answer my calls, don't reply email, am stuck with their router sold to me under false pretence, now MTN just told me that even if am not using the routers, it's busy accumulating some unknown content charges. But I've taken the matter to consumer ombudsman. Hope I'll get help there. At all hard working South Africans, if u are looking for contract deals, go to the store. Don't ever accept anything from the likes of mondo.

0
Replies (3)
Mondo
Mondo's reply01 Sept 2021, 19:37
Official
Hi  Francis ,
 
Thank you for taking the time to write to us regarding your MTN contract.

We sincerely apologize for the level of service you have received.
 
We will get one of our Customer Care Consultant to contact you during business hours.
 
Your Case Number is:  RCO134148.
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply03 Sept 2021, 12:17
Official
Hi  Francis,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team
Mondo
Mondo's reply09 Feb 2022, 14:23
Official
Hi Francis,

Trust you are well.

As discussed with Mondo, we have found that your query is resolved.

We do apologize for our delayed response.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team