False information and lack of accountability

My contract was upgraded for the flexi 65 and It included a recurring 1gig free promo data. This was confirmed on numerous occasions with the mondo sales agent that upgraded me in November 2022. To date , I received my airtime but no promo data. My agreement with the upgrade included the 1 gig data every month. I have requested the sales call with mondo agent Kelvin Naidoo to be pulled and all this has been verified on ref RCO333851. The process of getting this resolved is still very frustrating , I eventually spoke to retentions manager Shayin Pillay on the 25th of January 2023, he assessed the call and assured me that he will personally load my recurring 1 gig promo data. I have tried calling mondo on a number of occasions and Shylin is not able to take my call and has not called me back to date.

I require urgent assistance as I am tired of false promises , this is surely ***** as you have provide me with incorrect information and cannot deliver on your agreement. Saniel ***