YM
Yaseen M

1 reviews | Active since Jul 2012

02 Dec 2015, 14:39

False Data bundle contract sold to me

I have signed up a data contract in July 2015 my data bundle was not activated <br> I just contacted Vodacom now and I have been charged for August was credited by Vodacom by R2000.00 September R2148.30 October R1031.07 <br> and i am still paying my monthly premiums for data bundles every month<br> November <br> i have been calling Vodacom and Buymondo on numerous occasions since July <br> When will this issue ever be sorted out and will i be refunded ???<br> <br> Please note I do not want this money credited I want it back in my account this is alot of money. I need this money before close of business today.<br> <br> Johnathan tells me why do i run up my bill before the data is uploaded. why are you still charging me every month from July if your company does not full fill what the client signs up for ?????<br> <br> This has been my worst experience ever.<br>

0
Replies (3)
Mondo
Mondo's reply03 Dec 2015, 14:55
Official
Hello YaseenM,

Thank you for raising your query with Mondo Customer Care.

Kindly note, we are investigating your query and will revert with feedback shortly.

We would like to apologize for any inconvenience caused.

Kind Regards,

Mondo Customer Care
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YM
Yaseen M's update15 Mar 2017, 09:31
Reviewer Update

So i am being Charged again for DATA usage and still within contract no communication from vodacom or Mondo i just get charged as they feel.

Mondo
Mondo's reply21 Dec 2022, 11:53
Official