GK
Gavin K

1 reviews | Active since Apr 2019

24 Apr 2019, 19:47

False contract

Good evening evening

I have receive a new sim cotract of vodacom through mondo mobile . according to agreement I was supposed to receive 30gig data and 10 gig night owl, however the actual data I have received is 13,5gig and 6,5 night owl, which I realized the day after the day of delivery, the actual data used up to the day I stopped using the sim was less than 159 mb according to my devise usage counter. So I am asking mondo to do what is right by abiding by the term of agreement else the contract will be considered as a bridge. and I will be compelled to block debit orders. I have for many times tried to conatact customer service but even now no one has given me an attention

regard GM Khoali

0
Replies (3)
Mondo
Mondo's reply25 Apr 2019, 07:58
Official
Good Day Gavin,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply25 Apr 2019, 09:24
Official
Good Day Gavin, 

As discussed with our consultant, we have logged an investigation for your dispute.

We will revert during the course of the day with feedback and a resolution.
 Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply29 Apr 2019, 16:59
Official
Good Day Gavin, 

As discussed with our consultant, your contract has been successfully cancelled and your query is resolved.

Should you have any further queries please call us.

Kind Regards, 

Mondo Team

Best regards,