False Adverti*****t

How I wished I had read the reviews before agreeing to these mondo ******, but how would I have done that when they tell us the calls are recorded and give a REF No. should there be any problems and the friendliness in them when they false advertise these deals! Below is what I wrote to their customer service on the 06th and up to date no response from, I will surely take this matter up I cant be financially abused by them, also received an invoice for R347, something that I know nothing about!!!

Good day

I am writing this email in shock because of the email below with an invoice from Telkom. On the 15th of April 2021 I signed up for a contract deal that was apparently a "promotion" according to one of your agents SAMMY with EMPLOYEE NO/CODE-7485 (given by her over the tele-conversation) who called me offering this contract. . on the 16th of April 2021 I received a confirmation that my application was accepted.

Please look at the below things that she mentioned and explained during the conversation

1. The promo is a R99 contract deal, nothing less and nothing more 2. The promo includes a 10Gig anytime and 10Gig night and on top I get a Huawei pocket router 3. The contract is an open contract, meaning when the monthly data provided is depleted I am able to top up on my own 4. There will be a R99 activation fee that will be deducted from my account and my sim will be activated in 48 hours 5. After the R99 activation fee my next installment of R99 will be end of May and will be going on for 24 months 6. I will also receive a voucher to study or any of my loved ones to study in one of the institutions that you are in partnership with and I will also receive a booklet with all the information related to this. The booklet will be delivered together with the pocket router and the sim card

The product was Indeed delivered on the 21st April 2021, it was the router and 2 sim cards. I was confused by the two sim cards scenario however I waited. On the 23rd I received an sms congratulating me that my sim has been activated. Please note my smses are talking about a sim not sims.

This is what actually happened, 17th April the R99 for activation was deducted, the same day I received an sms about a WE GROW SA Voucher that will be smsed to me after sim activation. I received the product as already mentioned above with no booklet as promised. I didn't really mind about the booklet and a voucher as it was just an addition to me so I brushed it off that when I have time I will call in to enquire. I opened the sim cards, checked the balance so that if I received 2 by mistake I can call back. When checking the balance on both sims, I found out the other sim has 3gig anytime and 2 gig night and the other was 2gig anytime and 3gig night, again I was shocked but because it was in the middle of the month I thought to myself arg this might be a pro-data I will receive the promised data following month. In total both sim card were loaded with 10gig not 20gig

I tried calling SAMMY several times as she has volunteered that I can call her if I have any issues but had never gotten hold of her, whenever I tried calling customer care line once on the 23 April to confirm the two sims but unfortunately it was too late, I thought its a 24 hour number until today when I received this invoice I had to make an excuse at work and leave, unfortunately my signal was too poor I spoke to 2 agents, I can't remember the first one but she promised to do investigation, the second one was Portia our line was too bad there was nothing tangible we could come up with but I am sure with all the information I have provided you will be able to pull all this from your system and recordings

I kindly urge you to pull and listen to the recordings between myself and the so-called SAMMY for easy reference in this matter. But I would like to emphasize that I will not and am not liable for this invoice as this was not something that was mentioned to me or agreed upon when offered this contract.

Thank you, trust you will find a resolution in this matter as soon as possible. I will wait for your urgent response herein.

Regards