LM
Lethabo M
1 reviews | Active since May 2022
25 May 2022, 17:13
False Advertising by Mondo/MTN
I am utterly disappointed in Mondo/MTN service and consultants. In April I was contacted by Cornelia Ndaba, offering me 80gig (anytime data) for R129. I accepted the offer and the sim card was delivered two weeks later.
However, what I was sold had completely changed. I was now given 40gig data. 20 gig night data and 20gig data. After your investigation, you found that my query was valid but the resolution and action taken is "n/a". How can your investigation find that my query is valid but have no action taken towards that.
Consumer Protection Act states that consumers have the right to fair marketing and honest selling. ***
Disappointed MTN consumer!
Helpful (0)
Replies (1)0
Replies (1)Mondo's replyOfficial
25 May 2022, 19:18 Hi Lethabo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO217354.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO217354.
Regards,
The Mondo Team
Mondo's reply25 May 2022, 19:18
Official
Hi Lethabo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO217354.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO217354.
Regards,
The Mondo Team
