1 reviews | Active since Aug 2022
FALSE ADVERTISING AND MISLEADING. MONDO MINDO TELKOM
This company Contacted me on behalf of Telkom for false advertising. They advertised a sim-card for 10Gig for R99 per month, then someone called me On the 19th of August 2022and asked if I took a contract for R198.I advised her that I was not told about R198 and told her immediately to cancel the contract and I was given the reference number (RCO261408) and I was told everything was cancelled. On the 27 August they debited the money in my account. Which raised a question as to how they can deduct the money in my account when I cancelled everything. When I checked my account they set another debit check of R198 for month-end, AND I don’t even have the product with me, WHICH IS REALLY A ****!
Today 30-Aug-2022 I called the customer support to enquire about everything. The lady told me to wait for the delivery of the sim card and reject it and after that I can call them and request a refund. What kind of a company is this? Why must they debit my account when I specifically cancelled the order almost 3 weeks ago! Why must I wait for a delivery and reject it. Why does the company allow the parcel to be delivered while it’s still in the cancellation process, or why they don’t call the delivery company and tell them that this parcel has been cancelled?? THIS COMPANY IS QUESTIONABLE??? Can this be sorted ASAP!!! Calling you every time to cancel something I don’t have is a waste of time and airtime. I don’t have time to go to banks and go reverse debit orders for something I don’t have. I don’t have time to wait for delivery that I have to reject! Your company must sort this internally before it gets far. When your Agents call us, we trust them only to find out you false advertising your products. Stop taking advantage of people. STOP THE DEBIT ORDERS BECAUSE I DON’T HAVE YOUR PRODUCT AND REMOVE MY NAME FROM YOUR COMPANY!
Thank you for taking the time to write to us about your Telkom query.
We do apologize for the level of service you have received thus far.
Kindly note that your cancellation is currently in-progress and once cancellation is done, we will advise you accordingly.
Case No: RCO261408
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We do apologize for the level of service you have received thus far.
Kindly note that your cancellation is currently in-progress and once cancellation is done, we will advise you accordingly.
Case No: RCO261408
Regards,
The Mondo Team
I was told the same answer almost 3 weeks ago with the same reference number. Please cancel Debit check on my account , You already debited my account for something that I don't have. I don't want anything to be delivered to my address and I have to reject your parcel as your Agent advised. Please expedite this...
I was told the same answer almost 3 weeks ago with the same reference number. Please cancel Debit check on my account , You already debited my account for something that I don't have. I don't want anything to be delivered to my address and I have to reject your parcel as your Agent advised. Please expedite this...
Trust you are well.
As per our telephonic discussion, please note that your recent Telkom application has been cancelled.
Kindly note that we will process a refund of the admin fee, as you requested cancellation before the admin fee was deducted.
In order to process the refund, we require a bank statement or bank confirmation letter that reflects your name, name of the account, account type, and account number.
You may send your statement to ***.
Your query has been resolved and will be closed, thank you for allowing us to look into your query.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that your recent Telkom application has been cancelled.
Kindly note that we will process a refund of the admin fee, as you requested cancellation before the admin fee was deducted.
In order to process the refund, we require a bank statement or bank confirmation letter that reflects your name, name of the account, account type, and account number.
You may send your statement to ***.
Your query has been resolved and will be closed, thank you for allowing us to look into your query.
Have a lovely day further.
Regards,
The Mondo Team - Nicole