1 reviews | Active since Jul 2016

21 Jul 2016, 07:45

False Advertising!?!

<p>Sort Story:</p> <p>On ± 24/3/2016 I was contacted by one of their sales ladies. I was busy and not interested in their offer.</p> <p>She sweetened the deal by adding that because I was such a loyal customer for more than 20 years they would be gifting me with a smart pad to the value of R7K. (This was confirmed by them when checking.)</p> <p>I accepted. But what arrived was a Vodacom Smart tab worth ±R1k (at best)...</p> <p>They offered to lower the tariff on the deal, but I want what was offered.</p> <p>I feel cheated, abused and now ignored (as they (Sasha(?) have failed to return my calls now for ± 2 months)...</p> <p>Vodacom believed this was settled a while ago... </p> <p>I think this is a good case for the consumer council...and I see I'm not the first!</p>

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Replies (3)
's update21 Jul 2016, 08:33
Reviewer Update

I was contacted by Kim with in the hour of posting this. She made me a satifactory offer and we came to an agreement. Sorry it had to take so long but well done Kim. :-)

's update21 Jul 2016, 08:35
Reviewer Update

I was contacted by Kim with in the hour of posting this. She made me a satifactory offer and we came to an agreement. Sorry it had to take so long but well done Kim. :-)

Mondo
Mondo's reply06 Sept 2016, 10:08
Official

Hi Andre

Thank you for your response, we are glad that you are happy.

Kind Regards

Mondo Customer Care